Overview Program benefits
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One of the most powerful features of your Trio HMO plan is Shield Concierge. You'll get personal attention from real people right here in California.

With one phone call, you’ll be connected to a team of customer service representatives and certified healthcare experts including:

  • Registered nurses, who can provide health counseling, education, and support
  • Health coaches, who can help you with disease prevention, nutrition, weight management, stress reduction, and management of chronic conditions such as diabetes and high blood pressure
  • Pharmacy technicians, who can coordinate prescription drugs between doctors and pharmacies and assist with emergency prescription authorizations
  • Pharmacists, who can answer questions about medications, including side effects, drug safety, costs, and treatment options
  • Social workers, who can assess emotional and psychological well-being and provide crisis intervention, substance abuse, and mental health referrals

Program benefits


We are ready to help you:

Understand your plan benefits and coverage
If you're not sure what your plan covers, we can tell you what you can expect from your plan.

Answer questions about your medication or doctor's instructions
We can answer your questions about your prescriptions, vitamins, or supplements, and anything else that you forgot to ask your doctor. If you're not sure about instructions you received, we will follow up. We can even call the doctor's office with you.

Find a new doctor
If you need a new doctor or specialist, we will help you locate one.

Enroll in health and wellness programs
Don’t miss out on our Wellvolution® programs to improve your health and well-being and wellness discounts included in your plan.

Receive care without interruption
If you're new to Trio and have an existing health condition, we’ll help coordinate your care. If you are pregnant, about to undergo surgery, or currently being treated for a condition, we can help.

Transfer your prescriptions and medical records
We can assist you with transferring your prescriptions and medical records from another plan.

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Health Tips

Asthma is a treatable, reversible condition that affects more than 25 million people in the United States. Appropriate medication management for patients with asthma reduces the need for rescue medication—as well as ER visits and missed days of work or school. Talk to your doctor about an asthma action plan and take all your prescribed asthma medications.

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