Depression screening

Each Blue Shield of California Promise Health Plan Medi-Cal or Cal MediConnect member must receive a general depression screening at least once a year. All practitioners must use an evidence-based screening tool when providing a mental health screening, and the screening must be performed in conjunction with and on the same date as an outpatient visit.

View a list of approved screening tools (PDF, 81 KB) to use for facilitating a depression screening for Blue Shield Promise members.

If either a general depression screening or a maternal mental health screening is positive, you must include a follow-up plan in the member’s medical record on the screening date. Follow-up for a positive depression screening must include one or more of the following:

  • Additional evaluation
  • Suicide risk assessment
  • Referral to a practitioner who is qualified to diagnose and treat depression
  • Pharmacological interventions
  • Other interventions or follow-up for the diagnosis and treatment of depression


The documented follow-up must be related to the positive depression screening. For example, “Patient referred for psychiatric evaluation due to positive depression screening.” Please note that the member should receive one screening per year.

Behavioral health treatment for Medi-Cal members under the age of 21

Learn about Blue Shield Promise Medi-Cal benefits, eligibility requirements, and referral procedures.

Behavioral Health Services

Blue Shield Promise behavioral health services cover mental health, substance use disorder, and autism spectrum disorder behavioral health treatment.

Provider Connection

Access network provider tools on Provider Connection website.

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2024. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

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Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, 
Long Beach, CA  90806

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