Support: Large Groups (101+)

Sales support

Please contact your Blue Shield sales representative directly for questions about:

• New mid/large and national group status
• Renewal status and questions
• Commission questions
• Group-related questions: enrollments, terminations, dependent additions or deletions, verification of membership, COBRA and conversion
• Supply orders

To find out who your sales representative is, contact your regional Blue Shield sales office.

General Agent request for proposal

For Blue Shield to provide a competitive quote, general agents must complete and submit this form, including the Census Template, and email to: LargeGroupGA@blueshieldca.com.

Member questions

For member questions concerning benefits claims, locating participating providers, identification cards and available services, contact:

Member Services: (888) 256-1915
Monday through Thursday, 8 a.m. to 5 p.m.
Friday, 9 a.m. to 5 p.m.

Shield Concierge Member Services: (855) 829-3566
Monday through Friday, 7 a.m. to 7 p.m.

Blue Shield’s mental health service administrator (MHSA) call center
HMO/PPO/POS: (877) 263-8827

Dental Member Services
HMO/PPO: (800) 585-8111
Monday through Friday, 5:30 a.m. to 8 p.m.

Life/AD&D Member Services
(888) 800-2742
Fax: (800) 329-2742
Monday through Friday, 8 a.m. to 5 p.m.

Vision Member Services
(877) 601-9083
Fax: (714) 619-4662
Monday through Friday, 8 a.m. to 5 p.m.