Support: Large Groups (101+)

Sales support

Please contact your Blue Shield sales representative directly for questions about:

  • New mid/large and national group status
  • Renewal status and questions
  • Commission questions
  • Group-related questions: enrollments, terminations, dependent additions or deletions, verification of membership, COBRA and conversion
  • Supply orders

To find out who your sales representative is, contact your regional Blue Shield sales office.

General Agent request for proposal

For Blue Shield to provide a competitive quote, general agents must complete and submit this form, including the Census Template, and email to:

Member questions

For member questions concerning benefits claims, locating participating providers, identification cards and available services, contact:

Member Services: (888) 256-1915
Monday through Thursday, 8 a.m. to 5 p.m.
Friday, 9 a.m. to 5 p.m.

Shield Concierge Member Services: (855) 829-3566
Monday through Friday, 7 a.m. to 7 p.m.

Blue Shield’s mental health service administrator (MHSA) call center
HMO/PPO/POS: (877) 263-8827

Dental Member Services
HMO/PPO: (800) 585-8111
Monday through Friday, 5:30 a.m. to 8 p.m.

Life/AD&D Member Services
(888) 800-2742
Fax: (800) 329-2742
Monday through Friday, 8 a.m. to 5 p.m.

Vision Member Services
(877) 601-9083
Fax: (714) 619-4662
Monday through Friday, 8 a.m. to 5 p.m.

Blue Shield Sales Offices

Contact the Blue Shield of California sales office in your area. Call toll-free: (888) 568-3560

Northern California

Southern California

El Dorado Hills
4207 Town Center Blvd.
El Dorado Hills, CA 95762

Long Beach
3840 Kilroy Airport Way
Long Beach, CA 90806

3021 Reynolds Ranch Parkway
Lodi, CA 95240

San Diego
3131 Camino del Rio N.
San Diego, CA 92108

Oakland – Corporate
601 12th Street
Oakland, CA 94607

Woodland Hills
(IFP, Small Group, and Medicare)
6300 Canoga Avenue
Woodland Hills, CA 91367

San Francisco
315 Montgomery Street
San Francisco, CA 94104


Rancho Cordova
3300 Zinfandel Drive
Rancho Cordova, CA 95670


4700 Bechelli Lane
Redding, CA 96002

1215 K St. Suite 2010
Sacramento, CA 95814

© California Physicians' Service DBA Blue Shield of California 1999-2024. All rights reserved. California Physicians’ Service DBA Blue Shield of California is an independent member of the Blue Shield Association. Health insurance products are offered by Blue Shield of California Life & Health Insurance Company. Health plans are offered by Blue Shield of California.