Support: Medicare plans
Blue Shield of California Broker Services
(800) 559-5905
Email: Producer.Services@blueshieldca.com
Live Chat: Access the chat Widget in the lower right hand side.
8 a.m. to 6 p.m. Pacific Time, Monday through Friday
All appointment inquiries should go to ProducerServiceAppointments@blueshieldca.com.
Medicare Supplement enrollment team
For Medicare Supplement new application submission, pending information, transfer applications, and responses to requests from Underwriting related to the Medicare Supplement enrollment process
Fax: (844) 266-1850
Email: MSinstall@blueshieldca.com
Customer Service, claims and member questions
Medicare Supplement
Phone: (800) 248-2341, (TTY: 711) 8 a.m. to 8 p.m., seven days a week
Medicare Advantage
Phone: (800) 776-4466, (TTY: 711) 8 a.m. to 8 p.m. PT, seven days a week
Blue Shield HMO D-SNP Plans ONLY: (800) 452-4413 (TTY: 711), 8 a.m. to 8 p.m., seven days a week
Medicare PDP
Phone: (888) 239-6469, (TTY: 711) 8 a.m. to 8 p.m., seven days a week
Sales: Senior markets
Find your Broker Sales Manager listed below.
| Blue Shield Medicare Broker Sales Manager | Southern California counties served |
|---|---|
| Eva Mendez (424) 332-7975 Email: eva.mendez@blueshieldca.com |
Los Angeles |
| Mary You Chang (PDF, 183 KB) (626) 808-7866 Email: mary.youchang@blueshieldca.com |
Los Angeles |
| Christy Frasca (951) 203-0787 Email: christy.frasca@blueshieldca.com |
Riverside, San Bernardino, Santa Barbara, San Luis Obispo, Ventura, Kern |
| Kim Shields (951) 323-5979 Email: kimberly.shields@blueshieldca.com |
San Diego |
| Michael Roberts (949) 339-4771 Email: michael.roberts@blueshieldca.com |
Orange County |
| Blue Shield Medicare Broker Sales Manager | Northern California counties served |
|---|---|
| Eileen Roark (916) 616-1273 Email: eileen.roark@blueshieldca.com |
Greater Bay Area | Northern Central Coast | Central Valley counties – Fresno, Madera, Inyo, Kings, Tulare | Greater Sacramento Area | Northern California | Central Valley counties – San Joaquin, Stanislaus, Merced, Mariposa |
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Page last updated 10/1/2026
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