Get to know your plan header image

Get to know your plan

See what's new for Blue Shield Promise Medicare in 2020.

Medicare star rating

The Medicare Program rates how well Medicare health and drug plans perform in different categories; for example, in detecting and preventing illness, ratings from patients, patient safety, drug pricing, and customer service.

Every year, Medicare evaluates Plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next. For 2020, Blue Shield of California Promise Health Plan received a 3.5 Stars Overall Star Rating from Medicare. You may download Blue Shield of California's Promise Medicare Plan Ratings information.

2020 Medicare Star Rating, English (PDF, 41 KB)
2020 Medicare Star Rating, Spanish (PDF, 44 KB)
2020 Medicare Star Rating, Chinese (PDF, 119 KB)
2020 Medicare Star Rating, Korean (PDF, 91 KB)
2020 Medicare Star Rating, Vietnamese (PDF, 82 KB)

Contact us

If you have any questions about your benefits, the cost for care you received from your doctor or hospital; or if you receive a bill for a service, please contact Blue Shield of California Promise Health Plan Member Services.

  Phone:(800) 544-0088 [TTY: 711], 8 a.m. – 8 p.m., seven days a week from October 1 through March 31, and weekdays from April 1 through September 30.

  Fax: (323) 889-2100

Email us

  Blue Shield of California Promise Health Plan
Member Services
601 Potrero Grande Dr.
Monterey Park, CA 91755

Access to care standards

Your access to care is our priority. Blue Shield of California Promise Health Plan has established strict guidelines to ensure you have proper access to care.

View access to care guidelines

Frequently asked questions

Read questions our members frequently ask about Blue Shield Promise Medicare plans.

Read FAQs

Member rights and responsibilities

Learn about your rights and responsibilities as a Blue Shield Promise Medicare Plan member.

Learn about member's rights and responsibilities

Low-income subsidy information

Find out what your monthly premium should be if you get extra help from Medicare to pay for your Medicare prescription drug plan costs. 

Get more information

Appeals process

Find the options and forms you need to file your appeal.

Learn about Level 1 appeal process

Learn about Level 2 appeal process

Submit an appeal online

Grievance process

You may file a complaint or a grievance at any time. Blue Shield of California Promise Health Plan will work with you to resolve it.

Learn about our grievance process

Submit a grievance online

2020 Plan documents

Get the Annual Notice of Change, Evidence of Coverage, or Summary of Benefits for your plan as well as other important documents.

Access 2020 plan documents

2020 benefits information

Learn about your plan benefits, requirements, and programs.

Learn about your medical benefits

Learn about the prescription drug benefits

Find out about our health and wellness programs

Looking for 2019 plans information?

Visit 2019 Medicare plans site

H5928_19_536A_M Accepted 10012019

Page last updated: 9/30/2019

You are now leaving the blueshieldca.com website

Blue Shield of California Promise Health Plan has neither reviewed nor endorsed this information.

Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association. Blue Shield of California Promise Health Plan is a Medicare Advantage HMO plan with a Federal Government contract in California. Enrollment in Blue Shield of California Promise Health Plan depends on contract renewal.

Continue
Cancel