Why Amazon Pharmacy home delivery?

In addition to the information you can find on this page, we created a quick guide to get you started. Learn about:

• Setting up your Amazon Pharmacy profile
• Transferring your prescriptions
• Placing orders
• Getting 24/7 support from Amazon’s dedicated pharmacy professional, including pharmacists

Download our Getting Started Guide

• There is no extra cost for using Amazon Pharmacy services or for delivery.
• Blue Shield of California members with an Amazon Prime subscription get 2-day delivery. Members who do not have an Amazon Prime subscription can expect 5-day delivery.
• Amazon Pharmacy does not deliver to P.O. boxes.
   

1. First, sign up for Amazon Pharmacy.
2. Once signed in, select “Add a prescription” at the top of the page.
3. Select “Share instructions with your prescriber”. This is the fastest and most effective option.
4. You’ll see details on where prescribers should send your prescriptions. You’ll find a few options on how to contact your prescribers:

Fastest: Call your prescriber’s office. You should let them know you would like to have your medications sent to Amazon Pharmacy. Then give them these details.

Name/E-Scribe: Amazon.com – Amazon Pharmacy Home Delivery
Address: 4500 S Pleasant Valley Road, Suite 201, Austin, TX 78744-2911
Fax: (512) 884-5981
Phone: (855) 206-3605

You can also:

• Use your prescriber’s/medical group’s online portal to send a message to your prescriber to provide them with these details.
• Wait for your next appointment to ask your prescriber to switch your prescriptions to Amazon Pharmacy.
• Use Amazon Pharmacy transfer process.

Download instructions for transferring your prescriptions

Once your prescription is on file and ready to order, Amazon Pharmacy will notify you – then sign in to your Amazon Pharmacy profile, add the medication to your cart, review your address and payment method, and you’ll be able to place your order.

1. First, you will need to sign up for Amazon Pharmacy yourself.
2. Once signed into your Amazon Pharmacy dashboard, select your name at the top of the page. You will get a pop up with options including:

• Add a caregiver: Select option to “invite someone to help with your meds.” Enter your family member or trusted person’s name and mobile number. They will receive an invitation via text message.
   

Download instructions for adding caregivers to Amazon Pharmacy

Your Amazon Pharmacy account is private and secure.

Key features include:

• Security
  Your PHI (protected health information), including your medication orders, are not displayed in other family members’ Amazon Pharmacy profiles or within the Amazon retail shopping experience.
  
• Real-time delivery tracking and notifications
  You’ll receive timely updates on shipment status, helping you plan for receipt and avoid missed deliveries.
• Smart Refill management
  Automatic refill options and reminders help you stay on track with your medication schedules without manual intervention.
• Flexible refill controls
  You can easily pause or cancel automatic refills, ensuring you only receive medications when needed.
• Payment approval before shipment
  Medications are not shipped until you approve the payment method, preventing unwanted charges or deliveries.
• Packaging safety
  Amazon regularly tests and reviews packaging to ensure that deliveries of medications are safe. This testing takes place across all seasons to test temperature both high and low. Amazon’s packaging and cold chain program follows the guidelines and standards established by the Utilization Review Accreditation Commission (URAC) and the National Association for Boards of Pharmacy (NABP).

Amazon Pharmacy will notify you via email and text.

Amazon Pharmacy provides 24/7 support from trained customer care representatives who can help resolve account questions, delivery issues, payment updates, prescription concerns, and more.  Please allow 5 business days for delivery before contacting Amazon Customer Service related to your order. Download our guide to getting Amazon Pharmacy support.

Amazon Pharmacy cares about your privacy. You control who has caregiver access. Visit Amazon’s care information page or download instructions for adding caregivers to Amazon Pharmacy.

• Breast pumps
• Compound medications
• Most medical devices (braces, insulin pumps, nebulizers)
• Pet prescriptions
• Schedule II medications: Narcotics such as oxycodone and non-narcotic medications like Adderall
• Specialty medications
• Suspensions (liquid amoxicillin, fluconazole)
• Vaccines

You can view medication pricing on your Amazon Pharmacy dashboard, before you place your order. Through Blue Shield’s Price Check My Rx tool, you can compare the costs of your medications at other pharmacies to decide which option is right for you.

For pricing, log in to your Blue Shield account.