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Off exchange quotes & applications FAQs

Here are the some commonly asked questions about our improved IFP quotes & applications features.

When will the newly redesigned IFP Off Exchange Quotes & Applications be available?

The redesigned IFP enrollment tool went live Friday, May 9, 2025

How can I access the new IFP enrollment tool?

After logging into Broker Connection, under Individual & Family Top Nav Menu, navigate to Off Exchange Quotes & Applications. You will be brought to the Overview page for the new and improved IFP enrollment tool.

Access IFP enrollment

How can I start a quote for my IFP client?

Once you've navigated to the Quotes & Applications Overview page, click on the 'New quote' button to start a quote for your IFP client.

Start a new quote

How can I start a new application for my IFP client?

If you are not yet logged in, from the IFP Top Navigation, click on 'Start Enrollment', you will be prompted to login and will be redirected to start a new application for your client.

If you are already logged in, from the IFP Top Navigation, click on Off Exchange Quotes & Applications. From this Overview page, click on 'New application'.

Start new application

How can I track my client's application?

Once you've navigated to the Quotes & Applications Overview page, you will land on a default view of quotes and applications in varying statuses (e.g. In Progress, Submitted, Processing, etc).

Where can I learn more about the different enrollment statuses?

Once you've navigated to the Quotes & Applications 'Applications’ tab, click on the 'Status key' hyperlink to view definitions of the various IFP Off Exchange enrollment statuses.

Does an application expire?

An application will expire on the last day of the enrollment period that the plan is being offered.

Is there any change to my personalized/custom URL?

There is no change to your IFP Off Exchange custom URL. You can access your custom URL from Resources Top Nav Menu, click on 'Personalize your website', and copy the URL listed under 'Your IFP link' section.

Obtain your custom URL

Contact us – Phone

Producer Services (800) 559-5905
Employer Services (800) 325-5166

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PO Box 272540
Chico, CA 95927-2540

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© California Physicians' Service DBA Blue Shield of California 1999-2025. All rights reserved. California Physicians’ Service DBA Blue Shield of California is an independent member of the Blue Shield Association. Health insurance products are offered by Blue Shield of California Life & Health Insurance Company. Health plans are offered by Blue Shield of California.