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Board-certified, licensed doctors available 24/7 by phone or video to treat non-emergency medical issues and provide prescriptions when needed.

Available to:All members. $5 copay for HMO and PPO plans, or $40 consult fee for high-deductible health plans until the deductible is met.
Can be used for:

When it's a non-emergency and you need a doctor. When you're away from home or when your primary care provider is not available.


  • Respiratory infections

  • Colds

  • Sinus infections

  • Allergies

  • Rashes, skin problems

  • Abdominal pains/cramps

  • Joint pain

More info:Call (800) 835-2362 or visit

If you believe you need emergency care, call 911 or go directly to the nearest emergency room.

All provider services outlined may not be covered by your health plan. For more information and complete details on benefits, covered services or exclusions, please refer to your plan documents or call the customer service number on your Blue Shield member ID card.