Nurse Advice Line

Connect with a registered nurse at any time for advice based on your current symptoms.

It's free and easy! Just call (800) 609-4166 [TTY: 711], 24 hours a day, seven days a week.

The nurse can help you decide if you need to see the doctor, what to do if your symptoms get worse, and what you can start doing at home to feel better.

English and Spanish-speaking nurses are available. We use translators for all other languages.

For life or limb-threatening emergencies, always call 911 or your local emergency services. You do not have to call the nurse advice line before getting health care.

Non-discrimination and language assistance notice

Blue Shield of California Promise Health Plan does not discriminate and provides free language services and member materials in several formats.

Read our non-discrimination and language assistance notice

Get documents in other languages and formats

Non-network coverage

As a Blue Shield Promise Cal Mediconnect plan member, you must use network providers to get your medical care and services. However, in some cases, Blue Shield of California Promise Health Plan may authorize use of non-network providers. See which services may be covered.

Learn about non-network medical and prescription drug coverage

Get reimbursement information for emergency services received outside the country

Behavioral health services

Learn about behavioral healthcare services (mental health and substance use disorders) covered by your plan, such as treatment for anxiety, depression, or other behavioral health problems.

Learn about behavioral health services

Worldwide emergency and urgent coverage

Did you pay for emergency medical services while traveling out of the country? You may qualify for a reimbursement.

Get reimbursement information

Find a provider online

Use our online tool to find a doctor, hospital, or pharmacy near you.

Find a provider

Prescription drug benefit information

Access and search your plan formulary - the list of drugs covered by your plan. Get pharmacy directories and learn about specialty pharmacies in our network and our mail service pharmacy. Review medication related policies.

Learn about the prescription drug benefits

Find a pharmacy

H0148_20_215A Accepted 09192020

Page last updated: 10/01/2020

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Medicare has neither reviewed nor endorsed this information. Blue Shield of California Promise Health Plan is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees.

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