Health education and programs for Medicare members

At Blue Shield of California Promise Health Plan, we want to help keep you and your family healthy. We also believe that the more informed you are, the better you can manage your health. We have numerous programs and services dedicated to your health education. You can find resources for staying fit, managing chronic conditions (like asthma or high blood pressure), and maintaining a healthy weight. We can also help you find classes, counseling, and support groups.

Health and wellness portal

We know that good health is a lifelong effort. We offer multiple online tools to help you live healthier and manage chronic conditions. On Blue Shield of California Promise Health Plan's health and wellness portal, you have access to:

  • Daily calorie plans and recipes
  • Exercise plans and demonstrations
  • Health information brochures and videos
  • The Healthy Rewards Program, where you can earn points toward a prize by completing certain activities
  • Health workshops
  • Health coaching by phone or email
  • Email access to a registered dietitian (nutrition expert) and a personal trainer
  • Activities for helping back problems, high blood pressure, mood improvement, and much more

To get started, create a health and wellness portal account. Click on the Register new account button. You will need your Blue Shield of California Promise Health Plan Member ID number. You'll find this number on your Blue Shield of California Promise Health Plan Member ID Card. Once you create an account, answer the questions on the Personal Health Assessment (PHA). Once you complete the PHA, you will have full access and can start earning Healthy Rewards Program points. If you have any questions, please call (866) 820-6009.

Health and wellness programs for our members

Medicare Diabetes Prevention Program

In partnership with Solera Health, Blue Shield of California Promise Health Plan offers a 12-month program that helps prevent type 2 diabetes – at no cost to our members. This program can help you learn how to be more active, eat better, and lose weight by making small changes to your daily routine.

The Medicare Diabetes Prevention Program (MDPP) goal is to reduce your risk for type 2 diabetes by losing 5 – 7% of your body weight. If you qualify for this program, you will meet with a health coach and small support group online or at a location close to you. The program includes:

  • 16 weekly sessions over the first 6 months
  • Monthly sessions during the last 6 months

If you have any questions, please contact us at (888) 913-4576 [TTY: 711], 6 a.m. – 6 p.m., Monday through Friday.

Do you qualify for this program?


Asthma and congestive heart failure management program

This voluntary, free program provides eligible Blue Shield Promise Medicare members with the education necessary to better manage their condition. Our Disease Management nurse works closely with the member and the member's doctor to help members stay as healthy as possible and avoid unnecessary hospitalizations. The nurse provides support and education, assisting the member in coordinating their care and obtaining all required preventive health screenings. Members may call a toll-free number to speak with our Disease Manager about their condition and ask any questions they may have. Blue Shield of California Promise Health Plan automatically identifies members with medical conditions who meet specific program criteria and offers them participation in these programs.


Back pain management program

Our online Health and Wellness portal has many resources to help you with your back pain. You’ll find workshops, audio, video presentations, and reading materials to help you have a healthy back. You can also view exercise demos for strengthening your back and email questions to a fitness trainer. To access these resources, create a Health and Wellness portal account and complete the Personal Health Assessment (PHA).


Initial health assessment

Make an appointment for your first health checkup as soon as possible after becoming a Blue Shield Promise Medicare member. During your first appointment, you will receive a complete physical and answer a questionnaire called the Staying Healthy Assessment. This will help your doctor get to know you better so they can provide you with complete care.


SilverSneakers fitness program

SilverSneakers® is provided by Blue Shield of California Promise Health Plan at no extra cost to its Medicare plan members.1 This program gives you access to exercise equipment, group classes, and social events at participating locations nationwide.2 Blue Shield of California Promise Health Plan believes that by adopting an active lifestyle can substantially improve your well-being, longevity, and independence while reducing health risks.

Learn more about SilverSneakers program


Health education materials

Our health education brochures provide you with information on how to stay healthy and manage your conditions. Brochures are available on the following topics: alcohol and substance use disorders, asthma, alternative medicine, diabetes, family planning, pregnancy, breastfeeding and parenting, high blood pressure, nutrition and weight management, immunizations, smoking cessation, and many more.

Find health education brochures

Preventive health guidelines

Review preventive health guidelines and recommended immunization schedules for Medicare members. These guidelines are based on the recommendations of the U.S. Preventive Services Task Force, the Advisory Committee on Immunization Practices, and the Centers for Disease Control and Prevention.

Download Preventive health guidelines, English (PDF, 4.7 MB)

Download Preventive health guidelines, Spanish (PDF, 3.9 MB)

Health videos

You can watch videos on health topics like cardiovascular, respiratory heath, diabetes, cancer, wellness, general health and more available in several languages. Videos are provided by Krames on Demand.

Watch health videos

Living Well Information Line

Call our Living Well Information Line to get answers to your questions about cholesterol, weight management, exercise, healthy eating, and diabetes. Call (800) 544-0088 (TTY: 711) and ask for the Health Education Department. Reach us 8 a.m. - 8 p.m., seven days a week, October 1 through March 31, and weekdays, April 1 through September 30.

1. Not all benefits listed are available in all plans or Counties. Benefits and copays vary by plan. See your Evidence of Coverage for details.

2. Participating locations ("PL") are not owned or operated by Tivity Health, Inc. or its affiliates. Use of PL facilities and amenities is limited to terms and conditions of PL basic membership. Facilities and amenities vary by PL.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health, Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries. © 2018. All rights reserved.

Blue Shield and the Shield symbol are registered trademarks of the BlueCross BlueShield Association, an association of independent Blue Cross and Blue Shield plans.

H5928_19_536A_M Accepted 10012019

Page last updated: 9/30/2019

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Blue Shield of California Promise Health Plan has neither reviewed nor endorsed this information.

Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association. Blue Shield of California Promise Health Plan is a Medicare Advantage HMO plan with a Federal Government contract in California. Enrollment in Blue Shield of California Promise Health Plan depends on contract renewal.