Questions on or before December 31, 2021:
- If you have questions about your medication, or other pharmacy services, please call Blue Shield Promise.
- Our phone number is on your member ID card. If you have questions about Medi-Cal Rx, call the Medi-Cal Member Help Line at (800) 541-5555 [TTY: (800) 430-7077], Monday through Friday, 8 a.m. to 5 p.m.
Questions on or after January 1, 2022:
- If you have questions about Medi-Cal Rx, including pharmacy complaints, appeals, and grievances, call the Medi-Cal Rx Customer Care Center at (800) 977-2273, 24 hours a day, seven days a week, or 711 for TTY, Monday through Friday, 8 a.m. to 5 p.m.
Frequently asked questions (FAQs):