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Health and wellness programs and education for Medi‑Cal members

Blue Shield of California Promise Health Plan wants to help keep you and your family healthy. We believe that the more you know, the better you can manage your health.

We have several programs and services to help you stay active and fit, manage chronic conditions like diabetes, asthma, and high blood pressure, keep a healthy weight, and eat healthy. We can also help you find classes, counseling, and support groups.

Health and wellness programs for our members

Diabetes Prevention Program

In collaboration with Solera Health, Blue Shield of California Promise Health Plan offers a 12-month-long program that helps prevent type 2 diabetes – at no cost to you. This program can help you learn how to be more active, eat better, and lose weight by making small changes to your daily routine.

These changes can have a big effect on your health. The program goal is to reduce your risk for type 2 diabetes by losing 5-7% of your body weight.

If you qualify for this program, you will meet with a health coach and small group for support and encouragement online or at a location near you. The program includes:

  • 16 weekly sessions over the first 6 months
  • Monthly sessions during the last 6 months

We hope you will take this chance to make a lasting effect on your health. If you have any questions, please contact Solera Health at (866) 692-5059 [TTY: 711], 6 a.m. to 6 p.m., Monday through Friday.

Find out if you qualify for this program


Health and wellness portal

Reaching and keeping good health is a lifelong effort. We offer several online tools that can help you live healthier and manage chronic conditions.

Go to the Health and wellness portal to create your account. Once you create an account, you may complete the health assessment and have access to the online health tools.

Create a health and wellness portal account


Diabetes, chronic lung disease and congestive heart failure management program

This voluntary, free program provides eligible Blue Shield Promise Medi-Cal members with the education necessary to better manage their condition.

Our Disease Management nurses work closely with members and their doctors to help members stay as healthy as possible and avoid unnecessary hospitalizations. Our nurses provide support and education, and help members coordinate their care and obtain all required preventive health screenings.

Members may call (877) 702-5566 [TTY: 711] , 8 a.m. – 5 p.m., Monday through Friday, to speak with a Disease Management nurse about their condition and ask any questions they may have. Blue Shield of California Promise Health Plan automatically identifies members with medical conditions who meet certain program criteria and asks them to join these programs.


Initial Health Assessment (first health checkup)

Make an appointment for your first health checkup as soon as possible after becoming a Blue Shield Promise Medi-Cal member. During your first health checkup, you will receive a complete physical and answer a questionnaire called the Staying Healthy Assessment. This checkup will help your doctor get to know you better so she or he can provide you with complete care.


Behavioral Health Services

Blue Shield Promise Medi-Cal provides mental health and substance use disorder services through primary care physicians (PCPs), licensed behavioral health providers (with our partner Beacon Health Options), and county providers and agencies. We also provide behavioral health treatment services for children under the age of 21.

Learn more about behavioral and mental health services


Health education materials

Our health education brochures provide you with information on how to stay healthy and manage your conditions. Brochures are available on the following topics: alcohol and substance use disorders, asthma, alternative medicine, diabetes, family planning, pregnancy, breastfeeding and parenting, high blood pressure, nutrition and weight management, immunizations, smoking cessation, and many more.

Find health education brochures

Health videos

You can watch videos on health topics like cardiovascular, respiratory heath, diabetes, cancer, wellness, general health and more available in several languages. Videos are provided by Krames on Demand.

Watch health videos

Living Well Information Line

Health information is a phone call away. Call our Living Well Information Line to get answers to your questions about cholesterol, weight management, exercise, healthy eating, and diabetes. Call Member Services and ask for the Health Education Department.

Los Angeles: (800) 605-2556 [TTY: 711], 8 a.m. – 6 p.m., Monday through Friday
San Diego: (855) 699-5557 [TTY: 711], 8 a.m. – 6 p.m., Monday through Friday

Blue Shield Promise Medi-Cal member and community events

Blue Shield Promise Medi-Cal provides various free events and classes for its members.

View calendar of events

Blue Shield Promise Medi-Cal "Cares Health Talk" member newsletter

As a Blue Shield of California Promise Health Plan member, you will receive newsletters that have useful information on many topics. Online versions are available in English and Spanish.

2021 Winter Newsletter, English (PDF, 341 KB)

2021 Winter Newsletter, Spanish (PDF, 305 KB)

Health education classes and programs at local hospitals

Our Health Education team can help you find a class near you. Call Customer Care and ask for the Health Education Department.

Los Angeles: (800) 605-2556 [TTY: 711], 8 a.m. – 6 p.m., Monday through Friday
San Diego: (855) 699-5557 [TTY: 711], 8 a.m. – 6 p.m., Monday through Friday

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Blue Shield of California Promise Health Plan has neither reviewed nor endorsed this information.

Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association. Blue Shield of California Promise Health Plan is a Medicare Advantage HMO plan with a Federal Government contract in California. Enrollment in Blue Shield of California Promise Health Plan depends on contract renewal.