Frequently asked questions

See the questions our Blue Shield of California Promise Health Plan members ask most frequently about the Medi-Cal program.

You can also find more information in your Member Handbook (Evidence of Coverage)

Member rights and responsibilities

Find out about your rights and responsibilities as a Blue Shield Promise Medi-Cal member.

Learn about member's rights and responsibilities

Appeals and grievances

Learn how to file a complaint, grievance, or an appeal.

Learn about the appeal and grievance process

Plan documents

Get the Member Handbook (Evidence of Coverage) and other important documents for your area.

Access documents

Benefits information

Learn about plan benefits and programs.

Learn about your medical benefits

Learn about the prescription drug benefits

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Blue Shield of California Promise Health Plan has neither reviewed nor endorsed this information.

Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association. Blue Shield of California Promise Health Plan is a Medicare Advantage HMO plan with a Federal Government contract in California. Enrollment in Blue Shield of California Promise Health Plan depends on contract renewal.

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