As a member of Blue Shield Promise Cal MediConnect Plan, you have a quarterly over-the-counter (OTC) allowance that allows you to purchase OTC products you may need.
This benefit provides you a set amount each quarter to spend on everyday health and wellness items. This benefit also offers you the convenience of delivery to your preferred address. While your plan’s OTC benefit covers items including aspirin, vitamins, cold and cough preparations, and bandages, other items such as cosmetics and food supplements are not covered. The OTC catalog lists the items we’ll cover.
Quarterly benefit allowance
To find out how much your OTC benefit covers each quarter, just check your plan’s Summary of Benefits or Member Handbook. You can place two orders per quarter and cannot roll over your unused allowance into the next quarter. Some limitations may apply. Refer to the OTC catalog for more information.
How to place an order
You have two easy ways – by phone and online – that you can place an order with OTC Health Solutions and have your OTC items delivered to your preferred address. It typically takes no more than two weeks to receive your order in the mail. If you place an order via IVR (Interactive Voice Response), there is a limit of 15 items or less. See the OTC benefits catalog below for more information. You should have your Blue Shield Promise Cal MediConnect member ID card ready when you place your order.
Phone:(888) 628-2770 [TTY: 711], 9 a.m. – 5 p.m.,Pacific time, Monday through Friday
OTC benefits catalog
English (PDF, 6.2 MB)
Chinese (PDF, 2.8 MB)
Korean (PDF, 2.7 MB)
Spanish (PDF, 4.2 MB)
Vietnamese (PDF, 2.7 MB)
Questions about your OTC benefit?
If you have any questions, please call OTC Health Solutions at (888) 628-2770 [TTY: 711], 9 a.m. – 5 p.m. Pacific time, Monday through Friday. Translation services are available at this number.