Welcome to Blue Shield of California Promise Health Plan. We are here to help, whether you're already a member or just want to know more about our plans.

Head office

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Blue Shield of California Promise Health Plan
601 Potrero Grande Drive,
Monterey Park, CA 91755-7430

Member Services

Blue Shield Promise Medicare

Contact us 8 a.m. - 8 p.m., seven days a week from October 1 through March 31, and Monday through Friday from April 1 through September 30:
Phone: (800) 544-0088 [TTY: 711]
Fax: (866) 712-2731
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Blue Shield Promise Cal MediConnect Plan

Contact us 8 a.m. - 8 p.m., seven days a week:
Phone: (855) 905-3825 [TTY: 711]
Fax: (323) 889-5416
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Blue Shield Promise Medi-Cal

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Healthcare fraud hotline

If you suspect illegal or wrongful billing practices or other fraudulent activity, call our Fraud Hotline or send us an email:
Phone: (800) 221-2367, 24 hours a day, seven days a week
Email: stopfraud@blueshieldca.com

Language assistance

Blue Shield of California Promise Health Plan provides free aids and services to people with disabilities to communicate effectively with us and provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
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