We want you to keep your Medi-Cal coverage. Please make sure to check your mail and always update your address with Blue Shield of California Promise Health Plan. Be sure to do the same with your county. The phone numbers you need for this are listed below. 
 

There are two ways your Medi-Cal may be renewed annually:

  1. Automatic renewal
    If the county is able to verify your eligibility information electronically, you will be automatically renewed. The county will mail you a letter informing you that your renewal has been approved. You do not need to do anything.
     
  2. More information required for renewal 
    • If the county is not able to verify your eligibility information electronically, you will get a renewal packet in the mail.  
    • It is very important you fill out the renewal packet. This includes your proof of income. You have to send it back to the local county social services office as soon as possible
    • If your renewal is approved, the county will mail you a letter. 
    • You have a window of 60 days to mail your renewal packet. This window starts from the day you get it. If you do not mail your renewal packet within 60 days, you will lose your Medi-Cal coverage. 

You can submit the renewal packet to your local county social services office in a few different ways. They are listed below.  

Options for submitting your renewal packet:

 
Los Angeles County Department of Public Social Services
San Diego County Health & Human Services Agency

Phone
(866) 613-3777 / TTY: (800) 660-4026,
7:30 a.m. – 5:30 p.m., Monday through Friday, excluding holidays.
(866) 262-9881 / TTY: (619) 589-4459,
8 a.m. – 5 p.m., Monday through Friday, excluding holidays.

Mail
Los Angeles County Department of Public Social Services
P.O. Box 77267
Los Angeles, CA 90007-9819
County of San Diego Health and Human Services Agency Applications
P.O. Box 939044
San Diego, CA 92193-9005

Online
Visit Los Angeles County Department of Public Social Services website and click on "Annual Redetermination / Recertification"

In person
Go to a Family Resource or Live-Well center near you.

If you have any questions about the renewal process or need help with the renewal packet, please call Blue Shield of California Promise Health Plan Medi-Cal Retention Department: 
  Phone: (866) 820-6009 [TTY: 711] , 8 a.m. – 6 p.m., Monday through Friday 

If you would like to update your address with Blue Shield Promise Medi-Cal, please call us: 
  Los Angeles: (866) 820-6009 [TTY: 711], 8 a.m. – 6 p.m., Monday through Friday          
  San Diego: (855) 699-5557 [TTY: 711], 8 a.m. – 6 p.m., Monday through Friday