Discrimination is against the law

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age or disability. Blue Shield of California Promise Health Plan does not exclude people or treat them differently because of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age or disability.

Blue Shield of California Promise Health Plan provides:

  • Aids and services at no cost to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, and other formats)
  • Language services at no cost to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Blue Shield of California Promise Health Plan Civil Rights Coordinator:

Phone: (844) 883-2233 [TTY: 711], 8 a.m. – 8 p.m., Monday through Friday.

If you believe that Blue Shield of California Promise Health Plan has failed to provide these services or discriminated in another way on the basis of ancestry, religion, marital status, race, color, national origin, age, disability, sex/gender, gender identity or sexual orientation, you can file a grievance with Blue Shield of California Promise Health Plan Civil Rights Coordinator.

Online grievance form

Phone: (844) 883-2233 [TTY: 711], 7 a.m. – 8 p.m., Monday through Friday.
Fax: (323) 889-2228
Email: BSCPHPCivilRights@blueshieldca.com
Blue Shield of California Promise Health Plan
Civil Rights Coordinator
601 Potrero Grande Dr.
Monterey Park, CA 91755

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone. Download a complaint form

Phone: (800) 368-1019 (TDD: (800) 537-7697)
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

 

Download the non-discrimination notice in other languages

Arabic (PDF, 108 KB) العربية Հայերեն Armenian (PDF, 82 KB)
ែខរ Cambodian (PDF, 101 KB) 繁體中文 Chinese (PDF, 163 KB)
Farsi (PDF, 90 KB) فارسی हिंदी Hindi (PDF, 69 KB)
Hmong Hmong (PDF, 43 KB) 日本語 Japanese (PDF, 138 KB)
한국어 Korean (PDF, 158 KB) ພາສາລາວ Laotian (PDF, 62 KB)
ਪੰਜਾਬੀ ਦੇ Punjabi (PDF, 61 KB) Русский Russian (PDF, 71 KB)
Español Spanish (PDF, 33 KB) Tagalog Tagalog/Filipino (PDF, 42 KB)
ภาษาไทย Thai (PDF, 74 KB) Tiếng Việt Vietnamese (PDF, 124 KB)

 

Free interpreter services and information in other languages

Blue Shield of California Promise Health Plan provides free language services to people whose primary language is not English. Contact us for assistance.