Support: Medicare plans
Blue Shield of California Broker Services
(800) 559-5905
Email: Producer.Services@blueshieldca.com
8 a.m. to 6 p.m. Pacific Time, Monday through Friday
We’ve updated our contact inbox
Effective immediately, all email inquiries for servicing issues should be sent to Producer.Services@blueshieldca.com.
All appointment inquiries should go to ProducerServiceAppointments@blueshieldca.com.
The email addresses SeniorMarketsProducer@blueshieldca.com and PHPAppointment@blueshieldca.com are retired and no longer monitored for communications.
Medicare Supplement enrollment team
For Medicare Supplement new application submission, pending information, transfer applications, and responses to requests from Underwriting related to the Medicare Supplement enrollment process
Fax: (844) 266-1850
Email: MSinstall@blueshieldca.com
Customer Service, claims and member questions
Medicare Supplement
Phone: (800) 248-2341 (TTY: 711) 8 a.m. to 8 p.m., seven days a week
Medicare Advantage
Phone: (800) 776-4466 (TTY: 711) 8 a.m. to 8 p.m., seven days a week
Blue Shield HMO D-SNP Plans ONLY: (800) 452-4413 (TTY: 711), 8 a.m. to 8 p.m., seven days a week
Medicare PDP
Phone: (888) 239-6469 (TTY: 711) 8 a.m. to 8 p.m., seven days a week
Sales: Senior markets
View a list of all Blue Shield of California sales offices or find your Broker Sales Manager listed below.
| Blue Shield Medicare Broker Sales Manager | Southern California counties served |
|---|---|
| Eva Mendez (424) 332-7975 Email: eva.mendez@blueshieldca.com |
Los Angeles, Metro, South Bay and Downtown |
| Mary You Chang (PDF, 183 KB) (626) 808-7866 Email: mary.youchang@blueshieldca.com |
Los Angeles, North/West, Pacific Central Coast, and San Gabriel Valley |
| Christy Frasca (951) 203-0787 Email: christy.frasca@blueshieldca.com |
Riverside, San Bernardino, Santa Barbara, San Luis Obispo, Ventura, Kern |
| Kris Corso (949) 742-0302 Email: kris.corso@blueshieldca.com |
San Diego |
| Michael Roberts (949) 339-4771 Email: michael.roberts@blueshieldca.com |
Orange County |
| Blue Shield Medicare Broker Sales Manager | Northern California counties served |
|---|---|
| Tami Glover (408) 655-9600 Email: tami.glover@blueshieldca.com |
Greater Bay Area | Northern Central Coast | Central Valley counties - Fresno, Madera, Inyo, Kings, Tulare |
| Eileen Roark (916) 616-1273 Email: eileen.roark@blueshieldca.com |
Greater Sacramento Area | Northern California | Central Valley counties - San Joaquin, Stanislaus, Merced, Mariposa |
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Page last updated 6/22/2023
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