Is the credit being applied automatically, or does it require enrollment?
Premium credits are applied automatically; no action is required of the customer to receive the credit.
How will commissions be administered?
Consistent with our existing policies, Producer Services Agreement and related contracts, Blue Shield will pay commissions based on premiums received from customers.
How will the premium credit impact my taxes?
Blue Shield is not a financial institution or tax advisor. We cannot provide tax advice. Customers should consult their financial or tax advisor.
The credit will be shown on customers’ billing statement, whether received electronically or in the mail.
Billing statements will show a line item for miscellaneous credits and debits. They will also have messaging when accessing their billing statements online. Email and letter communications will be sent to customers receiving premium credits.
How will the credit be reflected on a customer's bill?
The bill will show:
|Miscellaneous Credits and Debits|
|One-time premium credit – $XXX.XX|
Will this program be made public?
Yes. The program will be shared through the Blue Shield News Center, as well as communications to brokers, employers, and impacted customers.
How will brokers be informed of which customers are receiving premium credits, and how much?
A general communication will be sent to all lines of business brokers with information on the program. There will not be specific communication to brokers identifying impacted customers or credited amounts.
Will members in employer groups be informed of the program?
No. Communications for employer groups will be directed to employer group primary contact. Member communications will only be sent to subscribers in Medical Supplement or IFP plans who receive premium credits.
Blue Shield is committed to our mission of providing access to high-quality health care that is sustainably affordable. Premium credits are one way we provide financial relief to our valued customers during the national health crisis and ensuing financial challenges.
Why is Blue Shield introducing this program now, when other carriers did so earlier in the economic fallout of COVID-19?
Blue Shield has provided financial support to customers through a variety of initiatives throughout the public health crisis and ensuing financial fallout. The Premium Credit Program is a continuation of our overall response to help ensure our customers maintain access to care.
How does this impact Blue Shield's 2% pledge?
Blue Shield of California remains committed to our 2% pledge.