Contact Sales And Support Offices

Support: Individuals & Families

Producer Services

Our Producer Services team is dedicated to helping you with:

  • Commissions issues
  • IFP subscriber address changes
  • Requests for paid to date (include fax number for reply)
  • Application status (include fax number for reply)
  • Scanned producer of record changes
  • Supply requests
  • Life license updates
  • Errors & Omissions Insurance updates
  • New appointment paperwork
  • Response to an inquiry from Producer Services
  • Updates to producer contact information

Contacting Producer Services:
Producer Services PO Box 272500 Chico, CA 95927-2500

Phone: (800) 559-5905
email:ProducerServices@blueshieldca.com

Hours of operation (PST):
Monday through Thursday, 8 a.m. to 6 p.m.
Friday, 9 a.m. to 5 p.m.

Underwriting

New application submission: Fax: (888) 386-3420 Plan change or transfer forms Fax: (888) 386-3420 Probable underwriting decision request Phone: (800) 559-5905 Fax: (209) 371-5831

Missing information
Phone: (800) 559-5905
E-mail:
Producer.Services@blueshieldca.com

 

Claims

Coverage Support
Medical PPO and HMO plans:
Please direct clients to call the customer service toll-free number on the back of their membership card.

Pre-authorization: If a client's benefits indicate that authorization is required for hospitalization, the provider of the service must contact the Provider Customer Service Department at:
(800) 541-6652
TTY: (800) 241-1823
Monday - Friday: 9 a.m. - 5 p.m. PST
Dental Please direct clients to call the customer service toll-free number on the back of their dental membership card.
Vision Please direct clients to call the customer service toll-free number on the back of their membership card. At the main menu, choose Benefits, then Vision. The caller will be directed to our vision benefits department.
Life Insurance Phone: (888) 800-2742
Fax: (800) 329-2742
lifeclaims@blueshieldca.com

Member Questions

Please direct customers to call the Customer Service Toll Free Number located on the back of their membership card.

Contact Us

  • Producer Services (800) 559-5905

    Employer Services (800) 325-5166

  • Blue Shield of California

    PO Box 272540

    Chico, CA 95927-2540

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© Blue Shield of California 1999-2022. All rights reserved. Blue Shield of California is an independent member of the Blue Shield Association.

Health insurance products are offered by Blue Shield of California Life & Health Insurance Company. Health plans are offered by Blue Shield of California.