follow us

La Discriminación Está en Contra de la Ley

Aviso de información acerca de los requisitos de no discriminación y accesibilidad

Go

Language Assistance

Providing services that support diverse languages is one way Blue Shield is addressing some of the barriers to accessible health care.

name_arabicname_khmername_spanish
name_armenianname_koreanname_tagalog
name_chinesename_navajoname_thai
name_hindiname_persianVietnamese
name_hmongname_punjabi
name_japanesename_russian

Notice About Nondiscrimination and Accessibility Requirements

Discrimination is against the law

Blue Shield of California complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Blue Shield of California does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Blue Shield of California:
  • Provides aids and services at no cost to people with disabilities to communicate effectively with us such as:
    • Qualified sign language interpreters
    • Written information in other formats (including large print, audio, accessible electronic formats and other formats)
  • Provides language services at no cost to people whose primary language is not English such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Blue Shield of California Civil Rights Coordinator. 

If you believe that Blue Shield of California has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Blue Shield of California
Civil Rights Coordinator
P.O. Box 629007
El Dorado Hills, CA 95762-9007
Phone: (844) 831-4133 (TTY: 711)
Fax: (916) 350-7405
Email: BlueShieldCivilRightsCoordinator@blueshieldca.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW.
Room 509F, HHH Building
Washington, DC 20201
1 (800) 368-1019; (800) 537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html

For language assistance, visit www.blueshieldca.com/bsca/contact-us/home.sp