Blue Shield Online and Mobile Services Currently Unavailable

Blue Shield's website and mobile services are currently unavailable while we perform scheduled system maintenance. We apologize for any inconvenience this may cause.

New Individual & Family Plan and Medicare eligible customers shopping for a Blue Shield plan can still sign-up for coverage during our website and mobile services downtime by going directly to these sites:


The customer service call center will be open to support new and renewing Individual & Family plan customers. While customer service representatives will not have access to plan information during outages, they can answer questions about website availability. They are also happy to schedule a callback for you.

Blue Shield customer service representatives can be reached at:

  • Individual & Family Plan Member Services: Our member services team is available to provide customer support. Individual & Family Plan member services phone numbers:
    • Covered CA Blue Shield Members (On Exchange): (855) 836-9705
    • Non-Covered California Blue Shield Members (Off Exchange): (888) 256-3650.

  • Employer Group Member Services: Members covered by an employer group plan can call the number on the back of their Blue Shield ID cards for assistance.

  • Producer Services: The producer services call center can be reached at 1-800-559-5905.

  • Medicare Advantage Member Services: (800) 776-4466 [TTY 711]. Please note, your call will be handled by our automated phone system on weekends and holidays.

Thank you for your patience as we strive to improve your online experience with us.

Blue Shield of California is an HMO and PDP plan with a Medicare contract. Enrollment in Blue Shield of California depends on contract renewal.