Support managing your condition with no added cost
When your health care becomes complicated, you don’t have to manage it alone. If you qualify, a dedicated care manager can help you review test results, check in after a hospital stay, and plan future treatments. Your care manager works with a team of nurses, health coaches, and other specialists over the phone to make sure you’re getting the care you need. You just need to qualify.
Call us to see if this program’s a good fit for you: Call (877) 455-6777 (TTY:711)
How does it work?
Once you’re enrolled, a care manager will be there for you when you need them. They’ll call you periodically to check in, and you can call them as well. Your doctor will continue to provide medical care. Your care manager can support you in between visits or just when you need extra help.
Care managers are here to:
- Help you understand your condition and treatment options
- Support you with managing your day-to-day health needs
- Work with you to meet your health goals so you can feel better sooner
- Coordinate your care with your doctor and specialists
- Help you navigate the healthcare system and access valuable resources
- Answer questions
Interpretation services are available at no extra cost.
What Blue Shield members are saying
“My care manager was amazing, thoughtful and supportive. She helped me prepare for my surgery, coordinated with my specialists, and shared helpful resources that I would not have known about otherwise. She went above and beyond.”
— RU-SHIUN G.
Care Management can support a number of conditions and illnesses. Give us a call to see if your condition or illness is covered.
Are there really no additional costs?
As long as you qualify there are no additional costs to this service.*
Call to sign up
Call (877) 455-6777 (TTY:711) to see if this program’s a good fit. The first call takes about 15 minutes. We’re available 8 a.m. to 5 p.m. PT, Monday through Friday. A representative from our Care Management team may also reach out to you. Your medical history and information will always be kept confidential.
*Care managers may refer you for services which may be subject to co-pays or coinsurance, based on your benefits and coverage.
Call the phone number listed above to determine if your plan includes Care Management. Participation in this program will not affect your benefits. Blue Shield will pay benefits according to the coverage available through your health plan. Your choice of healthcare providers is also based on your health plan coverage.
Page last updated 01/22/2026
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