Blue Shield of California Promise Health Plan provides transportation services at no cost* to plan approved health-related locations, such as your doctor's appointments. This benefit is available for members in the following plans*:

  • Blue Shield Promise AdvantageOptimum Plans (HMO)** in all counties except in Merced County 
  • Blue Shield Promise AdvantageOptimum Plan 1 (HMO), San Diego county
  • Blue Shield Promise Coordinated Choice Plan (HMO), Los Angeles, Orange (partial), San Bernardino (partial), Riverside (partial), San Diego, Fresno, Santa Clara, Merced (partial), San Joaquin & Stanislaus counties
  • Blue Shield Promise TotalDual Plans (HMO D-SNP), Los Angeles, Orange County / San Bernardino (partial), San Diego, Fresno/San Joaquin/Stanislaus Counties

For transportation services, please call Blue Shield of California Promise Health Plan Member Services at (877) 433-2178 (TTY: 711), Monday through Friday, 8 a.m.– 6 p.m. Authorization rules may apply for services. Arrangements for transportation must be made at least twenty-four (24) hours in advance.