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Blue Shield Promise Member Services
If you have questions related to Blue Shield Promise member's eligibility or benefits, contact Provider Services at (800) 468-9935.
Blue Shield Promise Medicare Member Services
Contact us 8 a.m. - 8 p.m., seven days a week from October 1 through March 31, and Monday through Friday from April 1 through September 30:
Phone: (800) 544-0088 [TTY: 711]
Fax: (866) 712-2731
Send us an emailBlue Shield Promise Medi-Cal Member Services
Send us an email
Find contact information by service areaBlue Shield Promise Cal MediConnect Member Services
Contact us 8 a.m. - 8 p.m., seven days a week:
Phone: (855) 905-3825 [TTY: 711]
Fax: (323) 889-5416
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Mental Health Services Administrator (MHSA) - Blue Shield of California members
HMO and PPO
Phone:(877) 263-9952, Monday - Friday, 8 a.m. – 5 p.m.
Blue Shield 65 Plus (HMO)
Phone:(800) 985-2398, Monday - Friday, 8 a.m. – 5 p.m.
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Behavioral Health Services (BHS) for Blue Shield Promise members
Find BHS contact information for Blue Shield Promise Medicare, Medi-Cal and Cal MediConnect members:
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Other Blue plans members information
BlueCard provider customer services:
(800) 676-2583, 6 a.m. to 9 p.m., Monday through Friday
BlueCard resources
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Federal Employee Program members information
Federal Employee Program customer services:
(800) 824-8839, 8:30 a.m. to 4:30 p.m., Monday through Friday
