Eligibility and benefits contacts
Blue Shield of California Provider Services:
Phone: (800) 541-6652, 24 hours a day, seven days a week
Blue Shield of California Mental Health Authorizations:
Non-contracted providers seeking authorization for transfer or post-stabilization care for mental health services may contact Blue Shield of California's Mental Health Service Administrator at (877) 263-9952, 24 hours a day, seven days a week
Blue Shield of California Promise Health Plan Provider Services:
Phone: (800) 468-9935, 6 a.m. to 6:30 p.m., Monday through Friday
Blue Shield Promise Member Services
If you have questions related to Blue Shield Promise member's eligibility or benefits, contact Provider Services at (800) 468-9935.
Blue Shield Promise Medi-Cal Member Services
Send us an email
Find contact information by service area
Mental Health Services Administrator (MHSA) – Blue Shield of California members
HMO and PPO
Phone: (877) 263-9952, Monday through Friday, 8 a.m. to 5 p.m.
Blue Shield 65 Plus (HMO)
Phone: (800) 985-2398, Monday through Friday, 8 a.m. to 5 p.m.
Behavioral Health Services (BHS) for Blue Shield Promise members
Find BHS contact information for Blue Shield Promise Medicare, Medi-Cal and Cal MediConnect members:
Other Blue plans members information
BlueCard provider customer services:
(800) 676-2583, Monday through Friday, 6 a.m. to 9 p.m.
BlueCard resources
Verify BlueCard member's eligibility
Federal Employee Program members information
Federal Employee Program customer services:
(800) 824-8839, Monday through Friday, 8:30 a.m. to 4:30 p.m.
General contacts
Find phone and fax numbers for Blue Shield corporate offices, provider and pharmacy services, medical management, EDI program and technical services.
Authorization contacts
Contact Medical Care Solutions for questions about authorization requests, preauthorization, medical policy, and more.
Claims contacts
Find phone numbers and addresses for claims, the EDI help desk, and member appeals and grievances.
Guidelines and resources contacts
Find phone and fax numbers for compliance and ethics, disease management, wellness prevention, and more.
Technical support request form
Request help with your log in, registration or other technical problems.
Provider Connection Reference Guide
Find detailed instructions for activities like checking eligibility, making a referral, determining if prior authorization is necessary, prescreening claims, checking claims status, and other tools and information you need to serve our members.
About Provider Connection
Learn about the range of information and tools available to Blue Shield of California providers on this website.
Company holidays
Operation centers will be closed in observance of Blue Shield of California’s holiday schedule, with the exception of Medicare Member Services.