Contact us

Welcome to Provider Connection at Blue Shield of California. We are here to help, whether you're already a network participant or just want to know more about us.

Live chat

Use live chat for questions about:

Claims
Benefits
Member eligibility
How to use Provider Connection
Contracts
Credentialing
Demographics
Electronic Data Interchange (EDI)
Recoveries

Live chat is available:

Monday through Friday, 6 a.m. to 6:30 p.m.

Phone

Call us for questions about:

Authorizations
Pharmacy advice
Claims
Benefits
Member eligibility
How to use Provider Connection
Contracts
Credentialing
Demographics
Electronic Data Interchange (EDI)
Recoveries

Simply speak your request and our voice-activated system will direct your call to the appropriate representative.

Blue Shield of California Provider Services:

Monday through Friday, 6 a.m. to 6:30 p.m.

Phone: (800) 541-6652

Blue Shield of California Promise Health Plan Provider Services:

Monday through Friday, 6 a.m. to 6:30 p.m.

Phone: (800) 468-9935

Mail

For all other Provider Services inquiries:

Blue Shield of California

P.O. Box 272540
Chico, CA 95927-2540

Blue Shield of California BlueCard Program

P.O. Box 272630
Chico, CA 95927-2630

Blue Shield of California Promise Health Plan

601 Potrero Grande Dr.
Monterey Park, CA 91755

Corporate headquarters

Live chat is available:

Monday through Friday, 6 a.m. to 6:30 p.m.
Login to Provider Connection to start a chat

Corporate Headquarters

Blue Shield of California
601 12th Street
Oakland, CA 94607
Phone:(510) 607-2000

Southern Region Main Office

Blue Shield of California
100 North Sepulveda Blvd.
El Segundo, CA 90245
Phone:(310) 744-2580

Medicare Main Office

Blue Shield of California
6300 Canoga Ave.
Woodland Hills, CA 91367
Phone:(818) 598-8000

Blue Shield of California Promise Health Plan

601 Potrero Grande Dr.
Monterey Park, CA 91755
Phone: (800) 468-9935
Shared Advantage Customer Service
Contact us with questions about:
- Instate BlueCard Benefits/Eligibility information
- Instate Claim Status
- Pricing information on instate claims
- Appeal Status on instate claims
- Written Correspondence Status on instate claims
- Status of payment (check information, paid information, etc.) information for instate claims
- Provide EOB copies on instate claims
- Authorization Inquiries
Phone:(800) 219-0030

Monday through Friday, 6 a.m. to 6:30 p.m.
Provider Connection Customer Service
For issues related to the following functions on the Provider Connection website:
- Password resets and logging in
- Accessing member eligibility and benefits, claims information, or Clear Claim Connection (C3) claims prescreening simulation tool
- Submitting prior authorization
Phone:(800) 541-6652, 24 hours a day, seven days a week
Please have your Provider NPI or Tax ID number available when speaking with a representative.

Contact technical support
Provider information and enrollment - Blue Shield of California network
Contact us with questions about:
- Provider network inquiries and applications
- Address, phone, fax, and practice changes
- Group additions/deletions
- Credentials
- Provider directory updates
- Provider education
- Contractual obligations
- PPO related requests
Blue Shield of California
       Provider Information & Enrollment
       P.O. Box 629017
       El Dorado Hills, CA 95762

Phone:(800) 258-3091

Fax: (916) 350-8860, Monday - Friday, 6:00 a.m. - 6:30 p.m.
Provider information and enrollment - Blue Shield of California Promise Health Plan

If you are an Ancillary provider who is interested in joining our network, you can submit a Letter of Interest by the following methods:

By email: PromiseLOI@blueshieldca.com

By mail: Blue Shield of California Promise Health Plan
       Attention: Provider Contracting
       601 Potrero Grande Dr.
       Monterey Park, CA 91755
Credentialing Department - Blue Shield of California

Email:BSC_Credentialing@blueshieldca.com
EDI related issues
Contact us with questions about:
- EDI set-up inquiries (270/271, 276/277, 278, 837, 835)
- ERA set-up inquiries
- EFT set-up inquiries
- Member benefit enrollment setup inquiries (820/834)
Call the EDI Help Desk at (800) 480-1221
Pharmacy services

Contact us for drug formulary information and to request prior authorization for outpatient prescription drugs and home self-administered injectables.

For Blue Shield providers

Blue Shield of California
      Pharmacy Services
      P.O. Box 7168
      San Francisco, CA 94120-7168

Phone:(800) 535-9481

Fax: (888) 697-8122

For Blue Shield Promise providers

Phone:(800) 468-9935
BlueCard program

BlueCard provider customer services:

(800) 676-2583, 6 a.m. to 9 p.m., Monday through Friday

BlueCard resources

BlueCard program information

Verify BlueCard member's eligibility

Claims routing tool
Federal Employee Program

Federal Employee Program customer services:

(800) 824-8839, 8:30 a.m. to 4:30 p.m., Monday through Friday

Eligibility and benefits contacts

Find phone and fax numbers for Blue Shield eligibility and benefits contacts.

Get contact information

Authorization contacts

Contact Medical Care Solutions for questions about authorization requests, preauthorization, medical policy, and more.

Get authorizations contact information

Claims contacts

Find phone numbers and addresses for claims, the EDI help desk, and member appeals and grievances.

Get claims contact information

Guidelines and resources contacts

Find phone and fax numbers for compliance and ethics, disease management, wellness prevention, and more.

Get contact information

Technical support request form

Request help with your log in, registration or other technical problems.

Request tech support

Provider Connection Reference Guide

Find detailed instructions for activities like checking eligibility, making a referral, determining if prior authorization is necessary, prescreening claims, checking claims status, and other tools and information you need to serve our members.

View reference guide for Blue Shield providers (PDF, 3.0 MB)

View reference guide for Blue Shield Promise providers (PDF, 2.6 MB)