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Contact us

Welcome to Provider Connection at Blue Shield of California. We are here to help, whether you're already a network participant or just want to know more about us.

Live chat

Use live chat for questions about:
  • Claims
  • Benefits
  • Member eligibility
  • How to use Provider Connection
  • Contracts
  • Credentialing
  • Demographics
  • Electronic Data Interchange (EDI)
  • Recoveries
Live chat is available:

Monday through Friday, 6 a.m. to 6:30 p.m.


Phone

Call us for questions about:
  • Authorizations
  • Pharmacy advice
  • Claims
  • Benefits
  • Member eligibility
  • How to use Provider Connection
  • Contracts
  • Credentialing
  • Demographics
  • Electronic Data Interchange (EDI)
  • Recoveries

Simply speak your request and our voice-activated system will direct your call to the appropriate representative.

Blue Shield of California Provider Services:

Monday through Friday, 6 a.m. to 6:30 p.m.

Phone: (800) 541-6652


Blue Shield of California Promise Health Plan Provider Services:

Monday through Friday, 6 a.m. to 6:30 p.m.

Phone: (800) 468-9935


Mail

For all other Provider Services inquiries:

Blue Shield of California

P.O. Box 272540
Chico, CA 95927-2540

Blue Shield of California BlueCard Program

P.O. Box 272630
Chico, CA 95927-2630

Blue Shield of California Promise Health Plan

601 Potrero Grande Dr.
Monterey Park, CA 91755

Eligibility and benefits contacts

Find phone and fax numbers for Blue Shield eligibility and benefits contacts.

Get contact information

Authorization contacts

Contact Medical Care Solutions for questions about authorization requests, preauthorization, medical policy, and more.

Get authorizations contact information

Claims contacts

Find phone numbers and addresses for claims, the EDI help desk, and member appeals and grievances.

Get claims contact information

Guidelines and resources contacts

Find phone and fax numbers for compliance and ethics,  disease management, wellness prevention, and more.

Get contact information

Technical support request form

Request help with your log in, registration or other technical problems.

Request tech support

Provider Connection Reference Guide

Find detailed instructions for activities like checking eligibility, making a referral, determining if prior authorization is necessary, prescreening claims, checking claims status, and other tools and information you need to serve our members.

View reference guide for Blue Shield providers (PDF, 2.5 MB)

View reference guide for Blue Shield Promise providers (PDF, 1.5 MB)

About Provider Connection

Learn about the range of information and tools available to Blue Shield of California providers on this website.

Learn more about Provider Connection

Company holidays

Operation centers will be closed in observance of Blue Shield of California’s holiday schedule, with the exception of Medicare Member Services.

View holiday schedule