One card.  Many ways to get the care you need

From routine checkups to emergencies and everything in between, your Blue Shield ID card gives you access to a quality network of healthcare providers. Whether you’re home, on vacation, or fighting a fever in the middle of the night, here’s a guide to getting the care you need when and where you need it.*


Primary care physicians (PCPs) and specialists

When to see a PCP: Preventive and routine care
When to see a specialist: Chronic or specialty care

For annual checkups and routine medical needs and health screenings, choose a PCP from our quality networks of doctors. For more complex medical needs, you may need to see a specialist who can treat a specific condition. If you have a Trio HMO plan, you will need a referral from your PCP to see a specialist.

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Emergency room (ER) or urgent care?

When to go to ER: Life-threatening condition
When to go to urgent care: Non-emergency care

The ER is for true emergencies. If your life is in danger or you are at risk for a disabling condition, go to the emergency room or dial 911. For non-emergencies, an urgent care center may save you time and money when your doctor isn’t available.

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When to use: After hours, non-emergency care

If you can't get an appointment with your PCP, then Teladoc is a convenient alternative. Talk to a board-certified doctor 24/7/365 over the phone or by video chat. You can also set up a phone or video appointment with a mental health professional. Appointments must be scheduled in advance and are available from 7 a.m. to 9 p.m., seven days a week.

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NurseHelp 24/7SM

When to use: Anytime

Get immediate and reliable health advice 24/7 from a registered nurse over the phone. 

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BlueCard program

When to use: Care when traveling

The BlueCard® Program gives you and your family coverage for emergency and urgent care and any related follow-up visits for both PPO and Trio HMO plans.

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Services available to PPO members only


Retail clinics

When to go: Routine care

Get convenient, preventive care at participating CVS Pharmacy® and Target locations.

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