provider connection
 

Claims Routing Tool

Enter the valid 3-character prefix which is the first 3 characters as displayed on the Member ID card
to find where to submit your
claims.
*3-Character prefix 
* Date of service 
 

BlueCard Contacts

Eligibility: (800) 676-2583

Claims: (800) 622-0632

M-F: 8 a.m. to 5 p.m.

Email the BlueCard team.

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    How can I tell if I am serving a Blue Plan member?

    Just ask for their Blue Plan member ID card and verify that it has the following elements:

    - One or both of the Blue Plan logos

    - The three-character prefix that begins the subscriber ID

    - The suitcase symbol

    See the BlueCard Member ID Card Sample for reference.

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    Why is the three-character prefix on the ID card important?

    The three character prefix identifies the member's Blue Plan, and helps you verify their eligibility, benefits and cost-sharing information. Without the correct prefix, claims cannot be processed or paid.

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    What should I do if I am unable to use the online tool to request an authorization?

    You can also obtain authorizations by contacting the member's Blue Plan using the toll-free number on the back of the member's ID card.

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