Amazon Pharmacy provides Blue Shield of California members with prescription home delivery services. Amazon Pharmacy has a dedicated provider contact center staffed by pharmacists available to receive verbal prescriptions or answer questions by toll-free telephone or in a secure online environment. These pharmacists may contact you regarding safety issues, refill requests, or other questions related to prescriptions you have submitted for your Blue Shield members.
Resources for providers
To learn more about Amazon Pharmacy home delivery services available to Blue Shield of California members, providers can access the following resources:
- Download the Getting Started with Amazon Pharmacy flyer (PDF, 3 MB) for an overview of services, and prescription submission options.
- Watch the Amazon Pharmacy Patient Demonstration video, (30 seconds) which offers patients and providers a simple walkthrough of the Amazon Pharmacy sign-up and delivery experience.
These resources can help providers and care teams understand how Amazon Pharmacy supports prescription fulfillment, medication management, and convenient home delivery for Blue Shield members.
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Contact information for physicians
Address: 4500 S Pleasant Valley Road, Suite 201, Austin, TX 78744-2911
Prescriber and pharmacy line: (855) 206-3605, then press 1 (for prescribers only)
Fax: (512) 884-5981
Pharmacy benefit design
Find details of the pharmacy benefit, including formulary, medication supply, injectable drug coverage and exclusions.
Outpatient drug formulary
Access our online drug formularies and download printable versions.
Blue Shield IFP, Small Group, Large Group and Medicare formulary
Generic drug policy
Read a description of Blue Shield of California policy regarding prescription of generic drugs and criteria they must meet to be included in the formulary.
Drug prior authorization forms
Download and print prior authorization forms for oral, topical and home self-administered injectable prescription drugs.
Find forms for Blue Shield IFP, Small, Large Group and Medicare members
Find forms for Blue Shield Promise Medicare, Medi-Cal and Cal MediConnect members
Medication policy
Read about our medication policy for injectable and office-administered drugs.
Amazon Pharmacy is independent of Blue Shield of California and is contracted by Blue Shield to provide home delivery of prescription medications to Blue Shield members. Members are responsible for their share of cost as detailed in their benefit plan details.