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Blue Plan members are easily identified by their identification cards. Ask to see the member’s ID card at each visit and share this information with your billing staff. Review these ID cards for the telephone number of the member’s Blue plan, as well as for claim filing addresses or other instructions.

There are three ID card elements you should look for to identify a Blue Plan member:

1. Plan logo: The presence of another Blue Cross and/or Blue Shield’s plan logo on the member’s ID card is the first visual indicator that a member may be eligible for benefits.
2. Three-character prefix: The three-character prefix on the member’s ID card is the key element used to identify the member's Blue plan and to correctly route claims. It is necessary to confirm membership, eligibility and coverage. If there is no prefix on a member’s ID card, that member is not eligible for benefits through the BlueCard Program.
3. Suitcase logo: Blue Plan members whose ID cards display the PPO in the suitcase logo are enrolled in Preferred Provider Organization (PPO) products. Benefits are delivered through the BlueCard Program. Members traveling or living outside their plan’s service area receive PPO-level benefits when they need services from participating physicians and other healthcare professionals. Members whose ID cards display the blank suitcase logo are enrolled in a product other than PPO. These members may also be eligible for BlueCard processing. Members whose ID cards do not display a suitcase logo are excluded from receiving benefits through the BlueCard Program.