Important notice about DispatchHealth service areas

DispatchHealthDispatchHealth has updated their coverage areas and will no longer be servicing Blue Shield of California Promise Health Plan (Blue Shield Promise) members as outlined below:

San Diego County: October 13, 2025

Los Angeles County: November 15, 2025

Note: the contract between Blue Shield Promise and DispatchHealth will be terminated for all service areas, including all Blue Shield of California (Blue Shield) and Blue Shield Promise members effective January 4, 2026. DispatchHealth call center operations for Blue Shield and Blue Shield Promise members will begin downsizing beginning in December 2025.
 

DispatchHealth

DispatchHealth® is available to eligible Blue Shield Promise members with serious health concerns to provide same-day, high acuity medical care in the comfort of their home, reducing unnecessary ambulance trips and costly visits to the emergency room. In addition, DispatchHealth provides proactive post-acute visits for members transitioning from hospital to home, also known as “bridge care.”
 

How can DispatchHealth help? 

  • Provides “right-sized” care in the home, reserving the emergency room for patients with time-sensitive and life-threatening conditions
  • Extends care after hours, including weekends and holidays, easing capacity constraints for provider practices
  • Expands insight into social determinants of health that impact patient care plans
  • Reduces unnecessary hospital admissions and readmissions
  • Reduces overall health care costs

 

How to get started

DispatchHealth services are available to eligible Blue Shield Promise members in certain ZIP code areas within Los Angeles and San Diego counties (see important notice section above for service area termination timelines).

DispatachHealth acute care services can be initiated by a healthcare provider, a case manager, or a health plan member. 

While Blue Shield continues to evaluate the effectiveness of this program, we will cover the overall cost of using DispatchHealth for eligible commercial plan members and Medi-Cal members. Eligible commercial plan members will be responsible, however, for primary care office copayments for DispatachHealth services.  

For information on how to initiate care for your patients, please contact your Blue Shield or Blue Shield Promise Provider Relations Representative..

 

Resources

Download a DispatchHealth flyer (PDF, 823 KB)

Read DispatchHealth frequently asked questions (PDF, 686 KB)

 

DispatchHealth is a registered trademark of DispatchHealth Management, LLC. DispatchHealth complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Visit www.DispatchHealth.com/non-discrimination-statement to learn more.