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Per state and federal law, providers and facilities must attest every 90 days to the accuracy of directory information to stay visible in our Find a Doctor directory. Provider and facilities that fail to comply will be suppressed. Attest now
We’ve suppressed the directory info in Find a Doctor associated with one or more TINs. Attest to the information for each TIN to reinstate visibility.

What is attestation?

In accordance with state and federal law, contracted providers and facilities must attest to the accuracy of their directory information at least every 90 days.

Providers and facilities that fail to comply will be suppressed from our directories.

Please review directory information to ensure its accuracy before attesting.

What causes suppression?

As a participant in the Blue Shield of California or Blue Shield Promise Health Plan network, you must verify your directory information at least every 90 calendar days to meet both state and federal requirements. Because you have not responded to our prior notifications, we are required to suppress your information from our provider directory until you attest to its accuracy. If you have questions, call the Provider Customer Service team at (800) 541-6652 from 6:00 a.m. to 6:30 p.m. PT, Monday through Friday.

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Online dispute process enhancements

You can now file disputes online for Blue Shield Medicare and Blue Shield Promise Medi-Cal claims. 
We’ve also revised the process for submitting bulk disputes, updated Submitted disputes page and added individual pages for each dispute.

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Eligibility & benefits

Verify eligibility of Blue Shield of California, Blue Shield of California Promise Health Plan, other Blue plan and Federal Employee Program members, and access associated benefits information.

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Callers to our phone lines are currently experiencing long wait times. If you need information about eligibility, benefits or claims, or want to submit or review an authorization, the best way to get up-to-date information is through our on-line resources. If you absolutely need to call, please try again at a later date. We appreciate your understanding.

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BlueCard Program

The BlueCard® Program links Blue plans across the United States and abroad through a single electronic network for claims processing and reimbursement. When an out-of-area Blue plan member seeks medical care from your office, use our tools to simplify claims submission to Blue Shield of California.

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Promise provider resources

Find information about Promise Medi-Cal and Cal MediConnect, our policies, procedures and programs.

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