Language assistance resources

Request interpreter services

If your patient needs interpreter services for any language, call Provider Customer Service:

Request written language translation

To request written language translation in Chinese (traditional), Spanish or Vietnamese, our "threshold languages," download our Language Assistance Request form to complete and fax to the Blue Shield Translation Liaison at (248) 733-6331.

Language Assistance Request Form (PDF, 62 KB)

Provide notice of availability of language assistance services

To inform members of the availability of verbal interpretation and document translation services, access the Notice of Availability of Language Assistance Services:

Notice of Availability of Language Assistant Services (PDF, 1.1 MB)

Cultural Awareness and Linguistics Program for Blue Shield Promise providers and members

Blue Shield of California Promise Health Plan ensures that all our members have access to translation services that help them access programs and care in their language of choice.

Learn more about the program

Language assistance notices and resources for Blue Shield Promise members

Blue Shield of California Promise Health Plan provides free language services to people whose primary language is not English.

Notice for Blue Shield Promise Medicare members

Language assistance services for Blue Shield Promise Medi-Cal members

Notice for Blue Shield Promise Cal MediConnect members