Find information that can help you assist your patients – Blue Shield of California and Blue Shield of California Promise Health Plan members, including language assistance resources, educational materials, resources for the disabled, preventive health guidelines and more. Also get images of ID cards by plan type, and information about member rights and responsibilities.

Advance directive

Get information on patient self-determination provisions through advance directives from the California Health and Human Services Agency.

Learn more about advance directives

Ancillary provider rosters

Get a listing of Blue Shield contracted providers for ambulance, home health, medical equipment, home infusion, nursing, dialysis and other services.

Get rosters by provider type

Behavioral health resources

Use these resources to provide immediate support for your patients’ behavioral healthcare needs.

Find resources

Blue Shield and Blue Shield Promise member identification (ID) cards

View samples of member identification cards.

View ID card samples

Complex Care Programs

Learn about ConcertoCare complex care management, as well as other care management programs for members.

View Resources

Health Management Programs

​Health Management Program Overview (PDF, 51 KB)

Hearing and visually disabled resources

Access a listing of California assistive services, resources and organizations that serve the hearing and visually disabled, with contact information.

View the listings

Home Infusion

If you are considering home infusion for a member, use this patient-friendly flyer to help guide your discussion on the benefits of home infusion.

Download Introduction to Home Infusion flyer (PDF, 27 KB)

Language assistance resources

Find contact information for the Language Assistance Program, which provides written and spoken translation services.

Find contact info

Medicare Injectable Drug Coinsurance Tool

Use this tool to approximate the patient cost share amounts for injectables covered under Part B that your office administers to Medicare patients.

Get more information

Member rights and responsibilities

Get information about Blue Shield Member Rights and Responsibilities statements, as appears in member Evidence of Coverage.

View statements

Palliative care

Get an overview of Blue Shield’s palliative care program, including what services are included and who is eligible.

Learn more about palliative care

Preventive Health Guidelines

Access preventive health guidelines for healthy children, adolescents and adults. Included are immunizations, health screenings and more.

View guidelines