Save time and money when you submit your claims electronically using Electronic Data Interchange (EDI). Learn more and enroll in EDI on our Manage electronic transactions page.

If you still need to submit paper claims, use the Claims Routing Tool to determine the correct mailing address for each member. Because claims mailing addresses are different for different Blue Plan members, using the Claims Routing Tool is the most accurate way to determine a claims mailing address.

However, if you are unable to use the Claims Routing Tool, use the current addresses listed below. Claims mailing addresses are also included in all online member eligibility results.

 

List of claims mailing addresses

BlueCard out-of-area program:

Check subscriber ID for three-letter prefix before sending. Learn more about the BlueCard Program.
Blue Shield of California
       P.O. Box 1505
       Red Bluff, CA 96080-1505
Phone:(800) 622-0632

CalPERS (California Public Employees Retirement System)

Blue Shield of California, CalPERS
       P.O. Box 272540
       Chico, CA 95927-2540
Phone:(800) 541-6652

Federal Employee Program (FEP)

(Subscriber ID number begins with the letter "R.")
Blue Shield of California, FEP
       P.O. Box 272510
       Chico, CA 95927-2510
Phone:(800) 824-8839

National accounts - NASCO

Blue Shield of California, NASCO
       P.O. Box 272570
       Chico, CA 95927-2570
Phone:(800) 241-4896

Note: Subscriber number should be submitted with the 3-digit alpha prefix, and may also begin with "3MCA," "ITW," "FBS," or "GEN."

Short-term claims for Blue Shield Life & Health Insurance Company

Blue Shield Life & Health Insurance Company
       P.O. Box 9000
       London, KY 40742
Phone:(866) 510-8778

Medicare/Blue Shield 65 Plus

Blue Shield 65 Plus
       P.O. Box 272640
       Chico, Ca 95927-2640
Phone:(800) 541-6652
Fax: (818) 228-5014

Blue Shield of California Promise Health Plan Medicare, Medi-Cal and Cal MediConnect

Blue Shield of California Promise Health Plan
       P.O. Box 272660
       Chico, CA 95927-2640

All other Blue Shield plans

Blue Shield of California
       P.O. Box 272540
       Chico, CA 95927-2540
Phone:(800) 541-6652

 

Where to send claims for foundations for medical care

When the name of a medical foundation appears on a subscriber's identification card, the benefits for that subscriber are administered by that foundation. Forward all claims to that foundation for payment. Listed below, by county, are the addresses of medical foundations with which Blue Shield is affiliated.

Foundation for Medical Care of Tulare & Kings Counties, Inc.

Foundation for Medical Care of Tulare & Kings Counties
       3335 South Fairway
       Visalia, CA 93277
Phone:(800) 662-5502
Phone:(559) 734-1321
Fax: (559) 334-0081

Foundation for Medical Care of Mendocino-Lake Counties

Foundation for Medical Care of Mendocino-Lake Counties
       620 S. Dora St., Suite 201
       Ukiah CA 95482-5482
Phone:(707) 462-7607

 

Misdirected claims for HMO plan members

Claims for capitated services provided to a Blue Shield HMO member that are erroneously sent to Blue Shield for processing/payment will be forwarded to the appropriate capitated provider within 10 working days of the receipt.

Additionally, Blue Shield will send an Explanation of Benefits (EOB) to the billing provider as notification that the claim was forwarded to the appropriate capitated provider.

Claims for non-capitated services provided to a Blue Shield HMO member that are erroneously submitted to the capitated IPA or Medical Group for processing are required to be forwarded by the capitated IPA or Medical Group to Blue Shield within 10 working days.