Community Supports are extra services that Blue Shield of California Promise Health Plan offers to eligible Medi-Cal members. They are not benefits. These services provide support to members beyond Long Term Care Support Services (LTSS). They enhance and support members’ care. Services will vary based on a member’s needs and on Blue Shield Promise rules. Prior approval is required.
Contracted provider log-in
Blue Shield Promise offers Community Supports to qualified members in Los Angeles and San Diego counties:
| Community Supports member focus | |
|---|---|
Asthma remediation |
Supplies or physical changes to an individual’s home environment which ensure health, welfare, and safety, and reduce the likelihood of experiencing acute asthma episodes or enable functioning at home if acute asthma episodes may result in hospitalization or seeking emergency services. |
| Community or home transition services Find a provider in: • Los Angeles • San Diego |
This helps members to live in the community in a private home or public subsidized housing and avoid further institutionalization in a nursing facility. |
| Day habilitation programs Find a provider in: • Los Angeles • San Diego |
Help Medi-Cal members acquire, keep, and improve self-help, socialization, and adaptive skills necessary to live in their natural environments successfully. |
| Environmental accessibility adaptations (Home modifications or EAAs) Los Angeles and San Diego: Pathway Home Solutions Inc. 2 Birch Ct. Orinda, CA 94563 (209) 601-0734 tel (916) 449-2294 fax |
Physical adaptations to a home to ensure the health, welfare, and safety of the individual or allow an individual to function with greater independence, without which the member would require institutionalization. |
| Housing deposits Find a provider in: • Los Angeles • San Diego |
Members receive help finding, coordinating, securing, or funding one-time services and modifications needed to set up a basic household. |
| Housing transition navigation services (HTNS) Find a provider in: • Los Angeles • San Diego |
Members receive help finding, applying for, and obtaining housing. |
| Housing tenancy and sustaining services (HTSS) Find a provider in: • Los Angeles • San Diego |
Members get help maintaining safe and stable tenancy after housing is secured. |
| Medically tailored meals (MTMs)/Medically-supportive food (MSF) Find a provider in: • Los Angeles • San Diego |
Nutritional support for members, especially those who live with chronic or serious conditions for which meeting nutritional goals is critical to the member getting healthy and staying healthy. |
| Assisted Living Facility (ALF) transitions Find a provider in: • Los Angeles • San Diego |
Help members who have an imminent need for nursing-facility-level care continue living in the community, avoiding institutionalization whenever possible. ALF includes both Residential Care Facilities for the Elderly (RCFEs) and Adult Residential Care Facilities (ARFs). |
| Personal care and homemaker services (PCHS) Find a provider in: • Los Angeles • San Diego |
Members receive help with Activities of Daily Living (ADLs) such as bathing, dressing, toileting, ambulation, or feeding; Instrumental Activities of Daily Living (IADLs) like meal preparation, grocery shopping, and money management; and personal care services like bladder and bowel care, bathing, and grooming; for Members who could not otherwise remain in their homes without these supports. |
| Recuperative care (Medical respite) Find a provider in: • Los Angeles • San Diego |
Short-term residential care for those who need to recover from an injury or illness (including a behavioral health condition) and have medical needs significant enough to result in emergency department (ED) visits, hospital admissions, or other institutional care. Recuperative Care allows individuals to access primary care, behavioral health services, case management, and other supportive social services, such as transportation, food, and housing, while recovering. |
| Respite services for caregivers of Medi-Cal members Find a provider in: • Los Angeles • San Diego |
Short-term, non-medical relief from caregiving duties for those who take care of Medi-Cal members who require intermittent temporary supervision. |
| Short-term post-hospitalization housing Find a provider in: • Los Angeles • San Diego |
A place for members with high medical or behavioral needs who are experiencing or at risk of homelessness to continue recovering immediately after exiting an inpatient medical/psychiatric/substance use disorder hospital or residential facility, including recuperative care. |
| Sobering centers Find a provider in: • Los Angeles • San Diego |
Safe, supportive places for individuals to become sober after being found publicly intoxicated due to alcohol or drugs and help for individuals experiencing homelessness or unstable living situations who would otherwise be sent to the emergency department or jail. |
| Transitional rent (effective January 1, 2026) | Transitional rent supports Medi-Cal members experiencing or at risk of homelessness with up to six months of rental assistance for use in interim and permanent settings. Members must have certain clinical risk factors and have either recently undergone a critical life transition (such as exiting an institutional or carceral setting or foster care) or meet other specified eligibility criteria. |
For additional information
Los Angeles County: LACommunitySupports@blueshieldca.com
San Diego County: SDCommunitySupports@blueshieldca.com
Referral forms
Note: All Community Supports can be submitted through the online referral form. For Transitional Rent, the referral form must be downloaded and manually submitted.
Online forms
Online community support referral form
Download PDF forms
BSC Promise Community Supports referral form (PDF, 306 KB)
BSC Promise Community Supports Eligibility Criteria and Exclusions (PDF, 38 KB)