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How does the out-patient prescription drug mail service pharmacy benefit work?
Members who have this benefit have the option of obtaining up to a 90-day supply of covered maintenance drugs through our mail service pharmacy, CVS Caremark. Maintenance drugs are those drugs taken on an ongoing, regular basis to maintain health.
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Can I fill a new prescription or refill an existing prescription online through the mail service pharmacy?
To receive medications from CVS Caremark, you must first register online, by phone, or by mail to provide the basic information required, such as your name, shipping address, payment method, and drug allergies. See instructions for registration and ordering a new or existing refill.
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I submitted a long-term prescription to the mail service pharmacy but only received a 30-day supply. Why?
CVS Caremark, our contracted mail service pharmacy, fills maintenance medications for up to a 90-day supply depending on your pharmacy plan benefit. If your physician writes a prescription quantity of 30 days' supply, that amount will be dispensed.
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What is the approximate turnaround time for mail service pharmacy prescriptions?
For new prescriptions please allow 10 to 14 business days to receive your covered maintenance medications. For refill prescriptions, please allow 5 to 8 business days to receive refills of your covered maintenance medications.
Note: We recommend you have at minimum two weeks of medication on hand before ordering a new prescription through the mail service pharmacy.
Prescription fills may be delayed due to incomplete or illegible prescriptions, prescription drug manufacturer backorders, and prescription drugs that require prior authorization for medical necessity. If a drug prior authorization is required, CVS Caremark will return the original prescription along with a letter with detailed instructions about how to obtain a drug prior authorization approval.
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What is the benefit of using a mail service pharmacy?
Depending upon your pharmacy benefit plan, you may save money by using our contracted mail service pharmacy, CVS Caremark. CVS Caremark can fill your maintenance medication for up to a 90 day supply and ship them conveniently to the address of your choice.
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How soon after the first time a prescription is filled can I refill the prescription through the mail service pharmacy?
If your doctor indicated refills on your prescription, then you can order a refill of that prescription through the mail service pharmacy when three-quarters of the medication has been taken.