Search Blue Shield Promise Medicare Plan's extensive provider network or get provider and pharmacy directories.
These directories provide the lists of Blue Shield of California Promise Health Plan’s network providers* to assist you in your selection of a plan health care provider.
There are several ways you can access these directories. Review a multi-lingual How to Access Blue Shield of California Promise Health Plan List of Network Providers (PDF, 256 KB).
You can obtain a printed copy of Blue Shield of California Promise Health Plan's Provider and Pharmacy Directory upon request.
All service areas
Connect with a registered nurse who will listen to your health problem, help you decide if you or your child need to see the doctor, what to do if your symptoms get worse, and what you can start doing at home to feel better. It's free and easy. Translation services are provided upon request.
Phone (toll-free): (800) 609-4166 [TYY: 711], 24 hours a day, seven days a week.
Behavioral or mental health services are a covered benefit. Services may include treatment for anxiety, depression, or other behavioral health problems. Your doctor may provide you with outpatient mental health services that are within the scope of their training and practice.
Specialized mental health services beyond your doctor's training and practice are also available. For assistance in selecting a behavioral health provider, contact Blue Shield Promise Health Plan Member Services.
Phone (toll-free): (800) 544-0088 [TTY: 711],
8 a.m. – 8 p.m., seven days a week, October 1 through March 31, and Monday through Friday, April 1 through September 30.
For a listing of providers, contact Blue Shield Promise Medicare Member Services
Phone: (800) 544-0088, 8 a.m. – 8 p.m., seven days a week, October 1 through March 31, and Monday through Friday, April 1 through September 30.
OTC Health Solutions
Phone: (888) 628- 2770 [TTY: 711], Monday through Friday, 9 a.m. – 5 p.m. (PST)
All our network specialty pharmacies, including CVS Specialty pharmacy, are available to all Blue Shield Medicare Part D members.
CVS Specialty pharmacy
Phone: (800) 237-2767 [TTY: 711], Monday through Friday, 4:30 a.m. – 6 p.m.
Fax: (800) 323-2445
Phone: (800) 544-0088 (TTY/TTD: 711)
8 a.m. – 8 p.m., seven days a week, October 1 through March 31, and weekdays, April 1 through September 30.
Mail: Blue Shield of California Promise Health Plan
601 Potrero Grande Dr.
Monterey Park, CA 91755
Report inaccuracies electronically
Submit online form
H5928_19_536A_M Accepted 10012019
Page last updated: 10/14/2019