Provider and pharmacy directories

These directories provide the lists of Blue Shield of California Promise Health Plan’s network providers* to assist you in your selection of a plan health care provider.

There are several ways you can access these directories. Review a multi-lingual How to Access Blue Shield of California Promise Health Plan List of Network Providers (PDF, 256 KB).

Provider directories by service area

Request printed copy

You can obtain a printed copy of Blue Shield of California Promise Health Plan's Provider and Pharmacy Directory upon request.

Request your printed copy

Pharmacy directories

All service areas

Supplemental provider directory

All service areas
2020 Directory, English/Spanish (PDF, 4.9 MB)

Nurse Advice Line

Connect with a registered nurse who will listen to your health problem, help you decide if you or your child need to see the doctor, what to do if your symptoms get worse, and what you can start doing at home to feel better. It's free and easy. Translation services are provided upon request.

Phone (toll-free): (800) 609-4166 [TYY: 711], 24 hours a day, seven days a week.

Behavioral or mental health services

Behavioral or mental health services are a covered benefit. Services may include treatment for anxiety, depression, or other behavioral health problems. Your doctor may provide you with outpatient mental health services that are within the scope of their training and practice.

Specialized mental health services beyond your doctor's training and practice are also available. For assistance in selecting a behavioral health provider, contact Blue Shield Promise Health Plan Member Services.

Phone (toll-free): (800) 544-0088 [TTY: 711],
8 a.m. – 8 p.m., seven days a week, October 1 through March 31, and Monday through Friday, April 1 through September 30.

* The pharmacy and provider networks may change at any time. You will receive notice when necessary.

Mail service pharmacy, specialty pharmacies and supplemental benefits providers

Acupuncture/Chiropractic

American Specialty Health (ASH)
Phone: (800) 678-9133, Monday through Friday, 4 a.m. – 8 p.m., Saturday, 12 p.m. – 8 p.m. (PST)
Website: www.ashlink.com

Dental providers

DeltaCare USA
Phone: (866) 247-2486, Monday through Friday, 5 a.m. – 6 p.m.
Website: www.deltadentalins.com

Hearing services and Hearing aids

For a listing of providers, contact Blue Shield Promise Medicare Member Services
Phone: (800) 544-0088, 8 a.m. – 8 p.m., seven days a week, October 1 through March 31, and Monday through Friday, April 1 through September 30.

Mail service pharmacy

CVS Caremark Mail Service Pharmacy
Phone: (866) 346-7200 [TTY: 711]
Website: https://www.caremark.com/wps/portal

Over-the-counter products

OTC Health Solutions
Phone: (888) 628- 2770 [TTY: 711], Monday through Friday, 9 a.m. – 5 p.m. (PST)

Specialty pharmacies

All our network specialty pharmacies, including CVS Specialty pharmacy, are available to all Blue Shield Medicare Part D members.
CVS Specialty pharmacy
Phone: (800) 237-2767 [TTY: 711], Monday through Friday, 4:30 a.m. – 6 p.m.
Fax: (800) 323-2445
Website: www.cvsspecialty.com

Vision service provider

VSP
Phone: (800) 877-7195, Monday through Friday, 5 a.m. – 8 p.m., Saturday, 7 a.m. – 8 p.m., Sunday, 7 a.m. – 7 p.m. (PST)
Website: www.vsp.com

Provider directory inaccuracies

If you believe there is a potential inaccuracy or error in our directory, please let us know using one of the following methods:

Phone: (800) 544-0088 (TTY/TTD: 711)
8 a.m. – 8 p.m., seven days a week, October 1 through March 31, and weekdays, April 1 through September 30.

Mail: Blue Shield of California Promise Health Plan
Member Services
601 Potrero Grande Dr.
Monterey Park, CA 91755

Report inaccuracies electronically
Submit online form

H5928_19_536A_M Accepted 10012019

Page last updated: 10/14/2019

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Blue Shield of California Promise Health Plan has neither reviewed nor endorsed this information.

Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association. Blue Shield of California Promise Health Plan is a Medicare Advantage HMO plan with a Federal Government contract in California. Enrollment in Blue Shield of California Promise Health Plan depends on contract renewal.

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