Provider Connection training

These training and support tools are designed to help you get the most out of Blue Shield’s Provider Connection website.
 

Provider Connection Reference Guide

Instructions for how to access and use most website tools plus direct links to resources on the website.

  Provider Connection Reference Guide for all providers (PDF, 3 MB)

  Provider Connection Account FAQ (PDF, 162 KB)

Quick-reference tutorials

Instructions and visuals for each step needed to complete a task.

  Register for a Provider Connection Provider account (PDF, 683 KB)

  Register for a Provider Connection MSO account (PDF, 748 KB)

  Register for a Provider Connection Billing account (PDF, 659 KB)

  Update your Provider Connection password (PDF, 609 KB)

  Update your provider directory information (PDF, 213 KB)

  Verify eligibility and benefits (PDF, 168 KB)

  Check claims status and view EOBs (PDF, 428 KB)

  Attach documentation to a finalized claim (PDF, 714 KB)

  Submit claim disputes online and view status – all plan types (PDF, 2 MB)

  How to view, print, or download member ID cards (PDF, 40 KB)

  How to upload IPA authorization log (PDF, 51 KB)
 

Provider Connection training webinar (2/2025)

View this webinar on how to register, navigate, and use time-saving tools on Provider Connection. (April, 2024)

  Recorded webinar (54 min)

  Presentation (PDF, 3 MB)