These training and support tools are designed to help you get the most out of Blue Shield’s Provider Connection website.


Provider Connection Reference Guide

Instructions for how to access and use most website tools plus direct links to resources on the website.

Provider Connection Reference guide for all providers (PDF, 3 MB)

Provider Connection Account FAQ (PDF, 681 KB)


Quick-reference tutorials

Instructions and visuals for each step needed to complete a task.

Register for a Provider Connection Provider account (PDF, 660 KB)

Register for a Provider Connection MSO account (PDF, 720 KB)

Register for a Provider Connection Billing account (PDF, 659 KB)

Update your Provider Connection password (PDF, 609 KB)

Update your provider directory information (PDF, 189 KB)

Verify eligibility and benefits (PDF, 348 KB)

Check claims status and view EOBs (PDF, 244 KB)

Attach documentation to a finalized claim (PDF, 652 KB)

Submit claim disputes online and view status – all plan types (PDF, 2.1 MB)

How to view, print, or download member ID cards (PDF, 40 KB)

How to upload IPA authorization log (PDF, 51 KB)


Provider Connection training webinar

View this webinar on how to register, navigate, and use time-saving tools on Provider Connection. (April 2024)

Recorded webinar (55 min)

Presentation (PDF, 5 MB)