These training and support tools are designed to help you get the most out of Blue Shield’s Provider Connection website.


Provider Connection Reference Guide

Instructions for how to access and use most website tools plus direct links to resources on the website.

Provider Connection Reference guide for all providers (PDF, 4.6 MB)

Provider Connection Account FAQ (PDF, 681 KB)


Quick-reference tutorials

Instructions and visuals for each step needed to complete a task.

Register for a Provider Connection Provider account (PDF, 683 KB)

Register for a Provider Connection MSO account (PDF, 748 KB)

Register for a Provider Connection Billing account (PDF, 659 KB)

Update your Provider Connection password (PDF, 606 KB)

Verify eligibility and benefits (PDF, 168 KB)

Check claims status and view EOBs (PDF, 244 KB)

Attach documentation to a finalized claim (PDF, 652 KB)

Submit disputes online for Blue Shield Commercial, Shared Advantage or BlueCard claims (PDF, 1.7 MB)

Attach documentation to a pending dispute (PDF, 722 KB)

How to view, print, or download member ID cards (PDF, 40 KB)
Learn how to integrate digital member ID cards into your workflow.


Provider Connection training webinar

View this webinar on how to register, navigate, and use time-saving tools on Provider Connection. (June 2023)

Recorded webinar (51 min)

Presentation (PDF, 6.1 MB)