Change notification

January 2024 Provider Manual change notification letter (PDF, 157 KB)

Complete manual

Learn about Blue Shield's protocols for coordinating the treatment of mental health and substance abuse disorders between behavioral health providers and primary care physicians.

In this manual, you’ll find information on how Blue Shield's Mental Health Service Administrator manages intake and care for psychiatric and chemical dependency diagnoses.

The manual is intended to help you identify who is responsible for providing various clinical services and serve as a resource for providing integrated care. You'll need Adobe Reader to view the manual.

January 2024 Medical Interface Manual (PDF, 258 KB)