Download our essential guides to conveniently and securely managing your employees' Blue Shield benefits online.

• Frequently Asked Questions and Quick Start Guide
• Online Bill Payment Frequently Asked Questions
• Open Enrollment Guide

These useful demos can help you learn more about the great features you can enjoy while using Employer Connection Plus. Click the topic below that you want to learn more about:

Employer Connection Basics

• Intro to Employer Connection (1:30 min)
• Grant Account Access for a New User (1:45 min)
• Modify or Delete a User's Access (1:33 min)

 Billing*

• Make a Payment (1:37 min)
• Set up Auto Pay (1:25 min)
• View Payment History (:39 min)
• Create a Billing Report (:57 min)
• Lending institutions may require health plan documents for loan applicants. Many of these documents are available by downloading reports on Employer Connection. Here are a few short videos to help you get what you need. 
  • Employer level reporting of premiums paid (1:03 min)
  • Copies of past invoices (0:17 min)
  • Subscriber Level reporting of premiums charged (1:01 min)

Employer Enrollment Tool

Administrator's Guide (PDF, 19.2 MB)

Quick Tips for Employers (PDF, 38 KB)

Video resources

Navigation

• Homepage navigation
• Groups account page (2:56 min)
• Member account page (1:07 min)
• Document upload (0:57 min)

Member level changes

• Enrolling new employees (6:29 min)
• Terminating employees (1:04 min)
• Reinstating employees (1:42 min)
• Adding and covering dependents (3:52 min)
• Federal COBRA enrollment (2:20 min)
• Update member demographics (1:25 min)
• Update member contact and class (1:56 min)
• Member plan changes – add (1:30)
• Member plan changes – cancel (1:17 min)
• Order member ID cards (0:37 min)

Group level changes

• Cancel group (1:00 min)
• Update group details (1:04 min)
• Group plan changes – add (2:19 min)
• Group plan changes – cancel (1:46 min)
• Group name and structure change (0:41 min)
• Add class plans (0:33 min)
• Bill by department codes (0:24 min)

NOTE: When viewing our online training videos, please turn on your computer speakers so you can hear the audio portion of the training.

Get help

For help navigating the benefits management tool or to report technical issues, call:

(800) 325-5166 for Small Groups and (855) 747-5809 for Large Groups

Monday through Friday, 8 a.m. to 5 p.m.