The member handbook is a guide that provides information about plan benefits and how the plan works, including how to access care. Used together with the Evidence of Coverage, employees will have complete information on their plan including covered services, costs (copayments and deductibles), prior authorization, and how to file a complaint, grievance, or appeal. The handbook ensures members understand how to use their health plan effectively and make informed decisions about their healthcare.
Small Business (1-100)
Large Groups (101+)
2026 handbooks
| Handbook name | Download link |
|---|---|
| High-Deductible Health Plan | English (PDF, 911 KB) |
| HMO | English (PDF, 884 KB) |
| Trio HMO | English (PDF, 894 KB) |
| Local Access+ HMO | English (PDF, 886 KB) |
| PPO | English (PDF, 891 KB) |
| Tandem PPO | English (PDF, 900 KB) |
| Added Advantage POS | English (PDF, 899 KB) |
| Active Choice® Plus and Active Choice® Classic | English (PDF, 903 KB) |
| EPO | English (PDF, 887 KB) |
| Tandem EPO | English (PDF, 905 KB) |
| EPO with BlueHPN | English (PDF, 887 KB) |
| Tandem EPO with BlueHPN | English (PDF, 905 KB) |
| Virtual Blue PPO | English (PDF, 882 KB) |
| Virtual Blue PPO Savings | English (PDF, 1.3 MB) |
| Virtual Blue EPO | English (PDF, 2.5 MB) |
| Virtual Blue EPO Savings | English (PDF, 881 KB) |
2025 handbooks
| Handbook name | Download link |
|---|---|
| High-Deductible Health Plan | English (PDF, 1.2 MB) |
| HMO | English (PDF, 1.2 MB) |
| Trio HMO | English (PDF, 1.2 MB) |
| Local Access+ HMO | English (PDF, 1.2 MB) |
| PPO | English (PDF, 1.2 MB) |
| Tandem PPO | English (PDF, 1.2 MB) |
| Added Advantage POS | English (PDF, 1.2 MB) |
| Active Choice® Plus and Active Choice® Classic | English (PDF, 1.2 MB) |
| EPO | English (PDF, 1.2 MB) |
| Tandem EPO | English (PDF, 1.2 MB) |
| Virtual Blue PPO | English (PDF, 2 MB) |
| Virtual Blue PPO Savings | English (PDF, 1.1 MB) |
| Virtual Blue EPO | English (PDF, 1.6 MB) |
| Virtual Blue EPO Savings | English (PDF, 1.1 MB) |
