Contact us
General support
Administrator and web support
Small Group (1 – 100): (800) 325-5166
Large Group Priority (101 – 2999): (855) 747-5809
Premier Priority (3000+): (888) 686-5751
Brokers
Small Group Broker Services (1 – 100): (800) 559-5905
Shield Elite Broker Services: (844) 831-4134
CalPERS
CalPERS Health Benefit Officers (HBO): Call (800) 837-4251, Monday through Friday, 8:00 a.m. to 5:00 p.m., or visit the CalPERS HBO site.
CalPERS Customer Service: Call (800) 334-5847, 7 days a week, 7:00 p.m. to 8:00 p.m.
Calpers - Remittance address:
Blue Shield of California
P.O. BOX 4700
Whittier, Ca 90607-4700
Billing & payments
Billing inquiries
Contact your Blue Shield representative or broker.
Small and Large Group remittance address/payment
Send your remittance form with payment to:
Blue Shield of California
P.O. Box 749415
Los Angeles, CA, 90074-9415
Large Group (Core/Premier) – additional contact information
Group/Brokers: 916-350-7595
Email address: group.billing@blueshieldca.com
Cal-COBRA eligibility
Phone: (800) 228-9476
Fax: (916) 350-7480
Mailing address:
Blue Shield of California – (Application and Informational Correspondence)
Attn: Cal-COBRA
P.O. Box 629009
El Dorado Hills, CA 95762-9009
FAX: 855-808-8598
Small Group: group@blueshieldca.com
Large Group: (Federal to California Cobra Group) clericalcalcobra@blueshield.com
Cal Cobra Billing:
P.O. Box 4700
Whittier, CA 90607-4700
National accounts
Membership eligibility & billing
Contact your Blue Shield bookkeeper or your Account Service Representative.
Group payment
Send your remittance form with payment to either:
Blue Shield of California
P.O. Box 749415
Los Angeles, CA, 90074-9415
P.O. Box 4700
Whittier, CA 90607-4700
Fax: (916) 350-2855
Regional sales offices
If you would like more information on Blue Shield health plans, call your broker or consultant. You can also contact a regional Blue Shield regional sales office where a dedicated employer group specialist can provide more information.
Southern California
(310) 744-2583
Northern California
(510) 607-2272
Our headquarters are located at:
601 12th Street
Oakland, CA 94607
