Get the service support you need for group plans and national accounts, by phone, fax or through the mail.

Small and Commercial Group Plans

Find service numbers and addresses for your group plans:

• Small Group Employer Services (group size 1-100): includes membership eligibility and technical help, call (800) 325-5166.
• Core Priority (group size 101-2999): includes membership eligibility and technical help, call (855) 747-5809.
• Premier Priorities (group size 3000+): includes membership eligibility and technical help, call (888) 686-5751.

Benefits and claims:

• Employees should call the number on the back of their ID cards.

• Employers should call employer services:
  • Small Group Employer Services (group size 1-100), call (800) 325-5166.
  • Core (group size 101-2999), call (855) 747-5809.
  • Premier (group size 3000+), call (888) 686-5751.

Billing inquiries:

• Employees should call the number on the back of their ID cards.
• Employers should contact their Blue Shield bookkeeper.

Group payment:

Send your remittance form with payment to:

Blue Shield of California
P.O. Box 749415
Los Angeles, CA, 90074-9415

Group eligibility changes:

Complete a Subscriber Change Request or Refusal of Personal Coverage, then send to the appropriate location below. These forms can be downloaded from our forms and applications page.
 

• For groups with 51 or more eligible employees:

Blue Shield of California
P.O. Box 629014
El Dorado Hills, CA 95762-9014
Fax: (916) 350-8800

• For groups with 2-50 eligible employees:

Blue Shield of California
P.O. Box 3008
Lodi, CA 95241-1912
Fax: (209) 367-6475

• Cal-COBRA eligibility: call (800) 228-9476 or fax (916) 350-7480.

You can also write to us at:

Blue Shield of California
Attn: Cal-COBRA
P.O. Box 629009
El Dorado Hills, CA 95762-9009

Customer Service for dental, life insurance and vision plan group members:

• Dental HMO: (800) 585-8111

• Dental PPO: (888) 702-4171

Blue Shield of California
425 Market Street, 12th Floor
San Francisco, CA 94105

• Life Insurance: (888) 800-2742, Fax: (800) 329-2742

Blue Shield of California
4203 Town Center Boulevard
El Dorado Hills, CA 95762

• Vision (877) 601-9083, Fax: (714) 619-4662

Blue Shield of California
P.O. Box 25208
Santa Ana, CA 92799-5208

National Accounts

Do you have a national account?

• Membership eligibility: call your Blue Shield bookkeeper or your Account Service Representative.

• Benefits and claims: employees should call the number on the back of their ID cards.

• Billing inquiries: employers should call their Blue Shield bookkeeper or Account Service Representative.

• Group payment: send your remittance form with payment to:

Blue Shield of California
P.O. Box 749415
Los Angeles, CA, 90074-9415

Group eligibility changes:

Complete a Subscriber Change Request or Refusal of Personal Coverage, then send to the appropriate location below. These forms can be downloaded from our forms and applications page.

P.O. Box 629018
El Dorado Hills, CA 95762-9018
Fax: (916) 350-2855

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