Help Topics

Find information on eligibility, enrollment, employee status changes, COBRA and Cal-COBRA, explanation of benefits, and more in this section.

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In this section

Eligibility

Find basic Blue Shield eligibility requirements for employees and their dependents.

Enrollment

Find information on Blue Shield open enrollment, new employee enrollment and managing late enrollment.

Billing and Payments

Read frequently asked billing and payments questions, and how to get started paying premiums online.

Continuing Coverage with COBRA and Cal-COBRA

Get basic information on continuation of group coverage under COBRA and Cal-COBRA.

Cancelling Employee and Dependents

Learn how to cancel an employee's coverage for a health, dental, vision or life insurance plan.

Employee Status Changes

Learn how to make employee status changes, including name and address, leave of absence, divorce and termination of domestic partnership.

Explanation of Benefits

Review the features of the redesigned Blue Shield Explanation of Benefits statement, which offers more information about members' plans.

Helping Employees

Find helpful information on Blue Shield Evidence of Coverage, reviewing benefits and claims, finding providers, and filing grievances.