From simple questions like quick ways to de-stress or how to find more time in your schedule, to more difficult issues like finding support after the loss of a loved one, LifeReferrals 24/7SM is here for you.
How it works
- Call LifeReferrals 24/7 any time to speak with a specialist ready to assist you with your personal needs.
- Visit LifeReferrals 24/7 online for tools, articles, resources and more.
You may also use the Blue Shield mobile app to request a consult. If you need help creating a Teladoc account, call 800-Teladoc (835-2362). Wait times vary.
If you have questions about your benefits, call Blue Shield Customer Care, which is the first number on the back of your member ID card.
Services available may include:
You can request personal counseling sessions with a licensed therapist at no additional cost. You’re eligible for three personal counseling sessions in any six-month period to help with many different concerns, including marriage and relationship issues, work stress, grief, and loss.
You have access to one 60-minute consultation per issue per year with an attorney or mediator for legal matters such as divorce, trusts, civil issues, criminal cases, will preparation, adoption, landlord and tenant issues. After the first consult, you will receive a 25% or greater discount off the hourly fee.
Two 30-minute telephone consultations per issue per year are available to you for financial needs such as income tax preparation, retirement planning, budgeting, investing, home loans and mortgages, and college funding.
You’re eligible for unlimited consultations for referrals and resources to hundreds of needs, such as child and elder care, parenting resources, education and career development, after-school programs, meal programs, transportation assistance, relocation assistance, and caregiver support.
Identity theft assistance
You’re eligible for a 60-minute telephone consultation with a specialist who can help restore identity and credit, dispute fraudulent debts and help prevent future identity theft occurrences. An ID Theft Emergency Response KitSM is available to you at no extra cost.
Some services may not be available to all Blue Shield members; check your plan Evidence of Coverage to see what your plan covers. Any costs associated with using the community resources are the responsibility of the member. Legal consults involving disputes with your employer (or other work-related issues) are excluded.