What are the symptoms of the novel coronavirus (COVID-19)?

COVID-19 is a respiratory illness. Symptoms include:

  • fever
  • shortness of breath
  • coughing 

Symptoms often develop 2-14 days after exposure, though it may take longer.

Call 911 if you develop emergency warning signs* for COVID-19, such as:

  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptom that is severe or concerning.
 

Who is most at risk from COVID-19?

Most people can contract or transmit the virus and have few symptoms or recover quickly. Those most at-risk for severe symptoms are:

  • Healthcare workers
  • Older adults
  • People with poor immune systems
  • People with underlying health conditions like diabetes, heart disease, or lung disease

Children and pregnant women do not appear to be at risk for severe symptoms of COVID-19.
 

What should I do if I think I have COVID-19?

If you have a fever, cough, and feel short of breath, we suggest using a virtual care option such as Teladoc® or NurseHelp 24/7SM before seeking in-person care. This will help reduce the risk of spreading the virus. Through May 31, Blue Shield is covering your costs for Teladoc visits. NurseHelp 24/7SM is always available at no additional cost.

Protect yourself and reduce the spread of COVID-19 with these virtual care options. Access to these benefits depends on your plan.

VIRTUAL CARE
Description
OUT-OF-POCKET COST
AVERAGE TIME TO CARE

Teladoc®
Board-certified doctors are available 24/7 by phone or video. Read how Teladoc can help.

NurseHelp 24/7SM
or Nurse Advice Line
Get health advice 24/7 from a registered nurse over the phone.
$0


Not all plans have access to these services. Log in to your online account to see what benefits your plan covers.

Login to get care
 

What in-person care options are available?

Please call your primary care physician (PCP) or urgent care facility before going in person. They can give you advice on what to do and where to get tested. Calling ahead will protect you and reduce the risk of spreading the COVID-19 virus.

Call 911 if you develop emergency warning signs* for COVID-19, such as:

  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptom that is severe or concerning.

Blue Shield offers many care options. Access to these benefits depends on your plan.
 

IN-PERSON CARE
Description
AVERAGE OUT-OF-POCKET COST
AVERAGE TIME TO CARE

HealTM
Some plans offer HealTM physician remote screenings and home visits in select cities. You can talk to or see a licensed physician in your own home.
Learn more about Heal

Your doctor/primary care physician (PCP)
Call your doctor or PCP before going in. This way, you can take precautions to reduce spreading the virus.
Find a doctor

Urgent care
If you need in-person medical treatment and your doctor isn’t available, go to an urgent care center.
Find urgent care center

Emergency room (ER)
The ER is for true emergencies. Go to the ER or call 911 if you are experiencing severe symptoms of COVID-19 or your doctor tells you to go.
Call 911 or go to the closest ER.


What if I need treatment for COVID-19?

If you test positive for COVID-19, your care will be covered and your standard plan benefits will kick in. You will be responsible for any out-of-pocket costs related to your treatment. Log in to check your coverage or call the number on your member ID card.  
 

Check your coverage
 

Are there vaccines or medicines for COVID-19?

At the moment, there is no vaccine or medicine to prevent or treat COVID-19. The current treatment for COVID-19 is prevention, treatment of symptoms, and supportive care. If there are any updates, Blue Shield will let you know. 
 

Additional questions?

Call the number on your member ID card.