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Customer Service and Web Support Contacts
If you’re an existing customer and have a general question or need technical support with Employer Connection, contact customer service:
For groups 1-100, Group Employer Services: (800) 325-5166
View a Quick Reference Guide
For groups 101-2,000, Core Priorities: (855) 747-5809
For groups 2,001+, Premier Priorities: (888) 686-5751
For other specific customer support needs, see our list of customer service contacts
CalPERS Member Services
If you are a CalPERS Health Benefit Officer (HBO), call: (800) 837-4251, Monday through Friday, 8 a.m. to 5 p.m. or visit the CalPERS HBO site.
Regional Sales Offices
If you would like more information on Blue Shield health plans, please call your broker or consultant.You can also contact a regional Blue Shield sales office where a dedicated employer group specialist can provide more information.