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Broker Service, Group Administrator and Web Support Contacts
If you’re an existing broker or group administrator and have a general question or need technical support with Employer Connection, contact the appropriate customer service number:
Small Group Employer Services (1 – 100): (800) 325-5166
Small Group Broker Services (1 – 100): (800) 559-5905
Core Group Employer Services (101 – 2999): (855) 747-5809
Premier Priority Employer Services (3000+): (888) 686-5751
Shield Elite Broker Services: (844) 831-4134
CalPERS Member Services
If you are a CalPERS Health Benefit Officer (HBO), call (800) 837-4251, Monday through Friday, 8 a.m. to 5 p.m., or visit the CalPERS HBO site.CalPERS Customer Service: seven days a week, 7 p.m. to 8 p.m., (800) 334-5847.
Regional Sales Offices
If you would like more information on Blue Shield health plans, please call your broker or consultant.You can also contact a regional Blue Shield sales office where a dedicated employer group specialist can provide more information.