Over-the-counter (OTC) items benefit

Blue Shield of California offers an over-the-counter (OTC) items benefit which covers OTC health and wellness products, including first-aid supplies, pain relievers, cough and cold medicines, and more. This benefit includes a quarterly allowance.

Are you eligible for the OTC items benefit?

You are eligible if you have one of the following Blue Shield of California plans:

County Blue Shield
Inspire (HMO)²
Blue Shield Inspire (HMO D-SNP) Blue Shield Select (PPO)2 Blue Shield
65 Plus (HMO)

Blue Shield
65 Plus Choice
Plan (HMO)

Blue Shield
Plan (HMO)
Blue Shield
Plan 1 (HMO)
Blue Shield
TotalDual Plan
Plan G Extra*
Plan G Inspire²
Los Angeles            
San Bernardino              
San Diego          
San Joaquin            
San Luis Obispo                
San Mateo              
Santa Barbara                
Santa Clara              

If your plan is not listed above, check your Evidence of Coverage (EOC) to see if your plan has the OTC items benefit.
*Please note – Medicare Supplement Plan G Extra is offered Statewide in CA. The table above represent only a subset of those counties. 

Quarterly benefit allowance

To find out how much your OTC items benefit covers each quarter1, check your plan's Summary of Benefits or Evidence of Coverage. You can place two orders per quarter.  Unused allowance does not roll over into the next quarter. Some limitations may apply. Refer to the OTC Items Catalog for more information.

How to place an order

You can place an order online or by phone. Orders typically arrive within two weeks by mail. Refer to the OTC Items Catalog for more information. 


Download your 2023 OTC Items Catalog

Blue Shield OTC Catalog (English) (PDF, 2.2MB) 

Blue Shield OTC Catalog (Spanish) (PDF, 5.7 MB)

Blue Shield OTC Catalog (Chinese) (PDF, 5.4 MB)

Blue Shield OTC Catalog (Korean) (PDF, 5.3 MB)

Blue Shield OTC Catalog (Vietnamese) (PDF, 5.8 MB)


To see if your plan has the OTC items benefit and to place online orders, log in or register.

Questions about your OTC items benefit?

If you have any questions, please call OTC Health Solutions at (888) 628-2770 (TTY:711), between 9 a.m. and 5 p.m. Pacific time, Monday through Friday. Translation services are available at this number.

Quarterly allowance: January – March; April – June; July – September; October – December.
Available in select counties in northern California.  

Nondiscrimination notice

The company complies with applicable state laws and federal civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, ethnic group identification, medical condition, genetic information, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, mental disability, or physical disability. La compañía cumple con las leyes de derechos civiles federales y estatales aplicables, y no discrimina, ni excluye ni trata de manera diferente a las personas por su raza, color, país de origen, identificación con determinado grupo étnico, condición médica, información genética, ascendencia, religión, sexo, estado civil, género, identidad de género, orientación sexual, edad, ni discapacidad física ni mental. 本公司遵守適用的州法律和聯邦民權法律,並且不會以種族、膚色、原國籍、族群認同、醫療狀況、遺傳資訊、血統、宗教、性別、婚姻狀況、性別認同、性取向、年齡、精神殘疾或身體殘疾而進行歧視、排斥或區別對待他人。

Y0118_22_657B_C 09272022 

Date last updated: 10/1/2022

© California Physicians’ Service DBA Blue Shield of California 1999-2023. 保留所有权利。 California Physicians’ Service DBA Blue Shield of California is an independent member of the Blue Shield Association. 健康保险产品是由 Blue Shield of California Life & Health Insurance Company 提供的。健康计划是由 Blue Shield of California 提供的。