Medical identity theft

Medical identity theft continues to be a major financial drain on the health system and is the fastest growing form of healthcare fraud. It poses a threat to consumers' health and finances.

According to the recently released Federal Trade Commission's 2006 Identity Theft Survey Report, some 250,000 individuals had their personal information used to obtain medical treatment and services in 2005.

The Centers for Medicare and Medicaid Service (CMS) indicated that of the 2 trillion dollars spent on health care in 2006, 60 to 100 billion dollars is attributed to healthcare fraud. This is about three to five percent of the total money spent on healthcare in the United States.

Medical ID theft is the most complicated form of ID theft, being easy to commit and difficult to detect. It leaves a trail of falsified medical information that can plague the victim, which can also have a long-term devastating effect.

Medical identity theft: an act in which someone uses a health plan member's name and health insurance without the member's knowledge or consent to obtain medical treatment, benefits, prescription drugs or goods. It poses a threat to consumers' health and finances.

If as a Blue Shield of California member, you become a victim of medical ID theft, we encourage you to immediately file a police report, notify your insurance carrier and alert your provider of the problem.

Victims have a right to correct any misinformation contained in their medical records. It is imperative that providers have accurate information to avoid inappropriate life-threatening treatment and contribute to a potential loss of life. If you are the victim of medical ID theft, you also should file a complaint with the Fair Trade Commission.

Medical identification cards and numbers should be treated like a credit card with a million dollar limit. Blue Shield of California recommends members do the following:

  • Keep tabs on all medical identity cards. Don't leave them at a provider's office, hospital or with other medical service providers.
  • Restrict all access to medical ID cards and don't allow others to use an ID card for any medical reason. Unauthorized use not only compromises an individual's health records, but also could be a criminal offense.
  • Do not give your medical ID number to telemarketers, unauthorized persons or clinics providing free services. Any of these could use your information to submit false claims to an insurance company without your knowledge.
  • Review Explanation of Benefits (EOB) and other information from your health insurer carefully to validate the services you received. Look for any ‘red flags' that could signal deceptive filings, such as errors in group or account numbers, inaccurate names of medical professionals, facilities or procedures. Alert the health plan provider of any inconsistencies and let your insurer know if you did not receive the medical care identified on the EOB.
  • Consider shredding all medical documents, including EOBs, entry registration forms for any inpatient or outpatient services and pharmacy prescription labels, once the information is no longer significant to your health care. Any unnecessary medical information that needs to be retained should be stored in a locked file.
  • Check credit reports annually for any discrepancies; incorrect information could lead to legal liabilities and financial losses. Identity theft insurance can be purchased from any home insurance carrier, which should provide a certain amount of protection.
  • Be wary of emails with recommendations to "update your account immediately," as most of these invitations are scams. When in doubt, call your health care provider and verify the request.
  • Blue Shield of California will never request information from you regarding your username or password in any electronic or written message. Should you receive an email requesting this type of information, please do not respond to it. Please forward to the following address: .
  • Maximize protection to online medical records by rotating passwords frequently.


Additional assistance


For additional assistance and information regarding medical identity theft, contact the World Privacy Forum, the Coalition against Insurance Fraud, or the Federal Trade Commission. Identity theft complaints can be filed online with the FTC.

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